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Medical Reception Apprentice Herrington Medical Centre

We currently have an opportunity at the practice for a Customer Service apprentice. We are an extremely busy practice and aims to provide a high standard of care to our patients. We are looking for someone who is able to offer a high level of customer service whilst being able to remain calm under pressure.

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Closing date: 24 Feb 2023

Apprenticeship summary

  • Annual wage

    £7,128.42 to £14,079.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday 8.30am – 12noon Tuesday 1.30pm – 6pm Wednesday 1.30pm – 6pm Thursday 8.30am – 12noon, then 1.30pm – 6pm Friday 8.30am – 12noon, then 1.30pm – 6pm

    Total hours per week: 28.5

  • Expected duration

    18 Months

  • Possible start date

    06 Mar 2023

  • Date posted

    03 Jan 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000118443

  • Positions

    1 available

What will the apprentice be doing?

We are an extremely busy practice and aims to provide a high standard of care to our patients. We are looking for someone who is able to offer a high level of customer service whilst being able to remain calm under pressure. We have a large and supportive team of healthcare professionals who are on-hand to offer support and advice.

Daily responsibilities will be:

  • Welcoming and greeting patients and other visitors to the medical centre
  • Answering the phone
  • Booking appointments either at the reception desk or by telephone
  • Ordering prescriptions
  • Dealing with patient queries
  • Various administration tasks
  • Liaising with members of the healthcare team

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Full Business Administrator Standard
  • All training will take place at employers premises

What is the expected career progression after this apprenticeship?

The possibility of full time employment on the successful completion of the apprenticeship.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Adapatable, Flexible, Friendly and Polite

Qualifications

GCSE or equivalent English (Grade 9-4 or A*-C) Essential
GCSE or equivalent Maths (Grade 9-4 or A*-C) Essential

Things to consider

This vacancy will involve working for periods of time on the telephone and computer on a rotation basis.

About the employer

We are an established GP practice in Houghton-le-Spring providing healthcare services to our patient population of approximately 9,100. We are CQC rated "Outstanding".

Employer

Herrington Medical Centre

Address

PHILADELPHIA LANE

HOUGHTON LE SPRING

DH4 4LE

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Training

Training provider

CITY OF SUNDERLAND COLLEGE

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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