We currently have an opportunity at the practice for a Customer Service apprentice. We are an extremely busy practice and aims to provide a high standard of care to our patients. We are looking for someone who is able to offer a high level of customer service whilst being able to remain calm under pressure.
Closing date: 24 Feb 2023
£7,128.42 to £14,079.00
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).Minimum Wage Rates
Total hours per week: 28.5
Possible start date
06 Mar 2023
03 Jan 2023
Level 2 (GCSE)
What will the apprentice be doing?
We are an extremely busy practice and aims to provide a high standard of care to our patients. We are looking for someone who is able to offer a high level of customer service whilst being able to remain calm under pressure. We have a large and supportive team of healthcare professionals who are on-hand to offer support and advice.
Daily responsibilities will be:
- Welcoming and greeting patients and other visitors to the medical centre
- Answering the phone
- Booking appointments either at the reception desk or by telephone
- Ordering prescriptions
- Dealing with patient queries
- Various administration tasks
- Liaising with members of the healthcare team
What training will the apprentice take and what qualification will the apprentice get at the end?
- Full Business Administrator Standard
- All training will take place at employers premises
What is the expected career progression after this apprenticeship?
The possibility of full time employment on the successful completion of the apprenticeship.
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent Maths (Grade 9-4 or A*-C) Essential
Things to consider
About the employer
CITY OF SUNDERLAND COLLEGE
Customer service practitioner
Level 2 (GCSE)
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