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Customer Service Apprentice SOUTHERN COMMUNICATIONS LIMITED

Do you want to work for a rapidly growing, multi award winning company where no two days are the same? We are looking for customer service apprentices to support with new orders, for both existing and new customers

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Mar 2023

Apprenticeship summary

  • Annual wage

    £14,000.00

    We value the work our employers do! We offer commission which will be earnt through client retention overtime. Bonuses will also be earnt through Key Performance Indications and Trust Pilot Reviews

  • Working week

    Hours between 08:00 and 18:00. Monday - Friday. Shifts to be agreed.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    11 Mar 2023

  • Date posted

    09 Jan 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000118405

  • Positions

    2 available

What will the apprentice be doing?

As part of the team, you will be providing our customer with support in the following:

  • Ensure all new and post-sale orders are dealt with efficiently
  • Make sure an order is validated and deployed correctly
  • Regular communicating with clients
  • Exceeding customers’ expectations
  • Maximise efficiency
  • Improving customers experience and Service Delivery knowledge
  • Manage process for communicating service affecting issues to the organisation and our clients

Duties shall include but not be limited to the following:

  • Maintain relationships with key partners, providing a unified service from supplier to client
  • Develop, implement, and maintain procedures of best practices and standards
  • Understand analysis reports and analysis of the team
  • Identify own training requirements 

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Apprenticeship standard in Customer Service
  • Functional Skills (if required)
  • Training to be conducted at work placement through blended learning

What is the expected career progression after this apprenticeship?

  • We are known for our outstanding professional development of local talent in our sector
  • Progression routes can vary from going into a level 3 customer service specialist apprenticeship or progressing into another department within our organisation, the opportunity for progression and promotion is endless

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Team working, Initiative, Time management, Microsoft experience, Decision Making Skills, Positive

Qualifications

GCSE or equivalent English (Grade 4/C-9/A*) Desired
GCSE or equivalent Maths (Grade 4/C-9/A*) Desired

Things to consider

We are a large team based in Dummer, Basingstoke. While our offices can be a struggle to commute to, we offer a Taxi service to and from Basingstoke Train station. We offer a fun working environment which includes various facilities such as communal areas and our own serving kitchen to ensure our staff are well looked after throughout the day. You will be able to purchase breakfasts and lunches on site as well as bring in your own. Please do consider the location of the role when planning your commute.

About the employer

Southern Communications are a rapidly growing, multi award winning business with over 50 years of experience of providing voice, data, mobile and cloud-based solutions to businesses across the UK.

Employer

SOUTHERN COMMUNICATIONS LIMITED

Address

Glebe Farm

Down Street, Dummer

Basingstoke

RG25 2AD

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Training

Training provider

PROFESSIONAL TRAINING SOLUTIONS LIMITED

Contact

Lucy Traversari

l.traversari@protrain-solutions.co.uk

01252712945

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Mar 2023