Customer Service Apprentice SOUTHERN COMMUNICATIONS LIMITED
Do you want to work for a rapidly growing, multi award winning company where no two days are the same? We are looking for customer service apprentices to support with new orders, for both existing and new customers
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 10 Mar 2023
Apprenticeship summary
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Annual wage
£14,000.00
We value the work our employers do! We offer commission which will be earnt through client retention overtime. Bonuses will also be earnt through Key Performance Indications and Trust Pilot Reviews
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Working week
Hours between 08:00 and 18:00. Monday - Friday. Shifts to be agreed.
Total hours per week: 37.5
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Expected duration
12 Months
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Possible start date
11 Mar 2023
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Date posted
09 Jan 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000118405
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Positions
2 available
What will the apprentice be doing?
As part of the team, you will be providing our customer with support in the following:
- Ensure all new and post-sale orders are dealt with efficiently
- Make sure an order is validated and deployed correctly
- Regular communicating with clients
- Exceeding customers’ expectations
- Maximise efficiency
- Improving customers experience and Service Delivery knowledge
- Manage process for communicating service affecting issues to the organisation and our clients
Duties shall include but not be limited to the following:
- Maintain relationships with key partners, providing a unified service from supplier to client
- Develop, implement, and maintain procedures of best practices and standards
- Understand analysis reports and analysis of the team
- Identify own training requirements
What training will the apprentice take and what qualification will the apprentice get at the end?
- Level 2 Apprenticeship standard in Customer Service
- Functional Skills (if required)
- Training to be conducted at work placement through blended learning
What is the expected career progression after this apprenticeship?
- We are known for our outstanding professional development of local talent in our sector
- Progression routes can vary from going into a level 3 customer service specialist apprenticeship or progressing into another department within our organisation, the opportunity for progression and promotion is endless
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4/C-9/A*) Desired
Things to consider
About the employer
Employer
SOUTHERN COMMUNICATIONS LIMITED
https://www.southern-comms.co.uk/
Address
Glebe Farm
Down Street, Dummer
Basingstoke
RG25 2AD
Training
Training provider
PROFESSIONAL TRAINING SOLUTIONS LIMITED
Contact
Lucy Traversari
l.traversari@protrain-solutions.co.uk
01252712945
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 10 Mar 2023