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Customer Service Apprentice VOCAL STAR LTD
We're looking for an enthusiastic, highly motivated individual to join our growing business. Do you have an eagerness to learn and develop their knowledge, skills and experience? If you have what it takes to really make a difference and to succeed in the role please apply and we'll contact you to discuss the role in more detail.
Closing date: 14 Feb 2023
Apprenticeship summary
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Annual wage
£12,688.00
Includes paid lunch break
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Working week
Monday, 8.00am - 5.00pm, Tuesday - Thursday, 9.00 - 5.00pm, Friday, 9.00am-4.00pm
Total hours per week: 40.0
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Expected duration
15 Months
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Possible start date
20 Feb 2023
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Date posted
21 Dec 2022
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000118366
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Positions
1 available
What will the apprentice be doing?
Working alongside our existing customer service team to provide telephone and email support to our customers, as well as other customer focused administrative tasks. Experience will be given in areas of e-commerce, in particular Amazon, eBay and Onbuy.
As a customer service apprentice, you will provide a confident, knowledgeable and efficient front line service to our clients through telephony (inbound) and responding to emails received into a centralised group mailbox.
- Answering the phone
- Dealing with customer enquiries
- Aftercare and service enquiries
- Dealing with enquiries on Amazon, eBay and our website
- Email communications
- Offering order support
- Other administration tasks
- Managing customer orders
What training will the apprentice take and what qualification will the apprentice get at the end?
The Customer Service apprenticeship is a minimum of 15 months and should typically be completed within 18 months.
The apprenticeship provides a highly transferable set of knowledge, skills and behaviours, which can be gained working across an organisation and its processes. Some examples of these are;
- Understand the different needs and priorities of your customers
Know your organisation’s core values and how they link to the service culture - Customer experience
- Communication
- Personal organisation
- Dealing with customer conflict and challenge
- Team working
- Equality – treating all customers as individuals
The apprenticeship is a firm grounding in organisational operations and functional processes, as well as the wider working environment.
Where you have not already achieved Level 2 English and maths, these must be achieved before taking the end-point assessment.
You will complete the apprenticeship in the workplace with support from a dedicated Trainer who will visit you frequently. All learners will have access to an e-Portfolio/ learning resources to help you develop and build your knowledge and skills.
What is the expected career progression after this apprenticeship?
Future roles could include:
- Customer Service Specialist
- Customer Service Team Leader
- Customer Service Executive
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade Grade 9*-4/A-C) Desired
Things to consider
About the employer
Employer
VOCAL STAR LTD
Address
Unit 10 Chantry Park,
2 Cowley Road
Poole
BH17 0UJ
Training
Training provider
FAREPORT TRAINING ORGANISATION LIMITED
Apprenticeship standard
Customer service specialist
Level 3 (A level)
Before you apply
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