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Customer Service Apprentice VOCAL STAR LTD

We're looking for an enthusiastic, highly motivated individual to join our growing business. Do you have an eagerness to learn and develop their knowledge, skills and experience? If you have what it takes to really make a difference and to succeed in the role please apply and we'll contact you to discuss the role in more detail.

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Closing date: 14 Feb 2023

Apprenticeship summary

  • Annual wage

    £12,688.00

    Includes paid lunch break

  • Working week

    Monday, 8.00am - 5.00pm, Tuesday - Thursday, 9.00 - 5.00pm, Friday, 9.00am-4.00pm

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    20 Feb 2023

  • Date posted

    21 Dec 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000118366

  • Positions

    1 available

What will the apprentice be doing?

Working alongside our existing customer service team to provide telephone and email support to our customers, as well as other customer focused administrative tasks. Experience will be given in areas of e-commerce, in particular Amazon, eBay and Onbuy.

As a customer service apprentice, you will provide a confident, knowledgeable and efficient front line service to our clients through telephony (inbound) and responding to emails received into a centralised group mailbox.

  • Answering the phone
  • Dealing with customer enquiries
  • Aftercare and service enquiries
  • Dealing with enquiries on Amazon, eBay and our website
  • Email communications
  • Offering order support
  • Other administration tasks
  • Managing customer orders

What training will the apprentice take and what qualification will the apprentice get at the end?

The Customer Service apprenticeship is a minimum of  15 months and should typically be completed within 18 months. 

The apprenticeship provides a highly transferable set of knowledge, skills and behaviours, which can be gained working across an organisation and its processes. Some examples of these are; 

  • Understand the different needs and priorities of your customers 
    Know your organisation’s core values and how they link to the service culture
  • Customer experience
  • Communication
  • Personal organisation
  • Dealing with customer conflict and challenge
  • Team working
  • Equality – treating all customers as individuals 

The apprenticeship is a firm grounding in organisational operations and functional processes, as well as the wider working environment. 
Where you have not already achieved Level 2 English and maths, these must be achieved before taking the end-point assessment.  

You will complete the apprenticeship in the workplace with support from a dedicated Trainer who will visit you frequently.  All learners will have access to an e-Portfolio/ learning resources to help you develop and build your knowledge and skills. 

What is the expected career progression after this apprenticeship?

Future roles could include:

  • Customer Service Specialist
  • Customer Service Team Leader
  • Customer Service Executive

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Team working, Initiative, Enthusiastic, Self-Motivated, Eagerness to learn, Reliable, Punctuality/timekeeping

Qualifications

GCSE or equivalent English (Grade Grade 9*-4/A-C) Desired
GCSE or equivalent Maths (Grade Grade 9*-4/A-C) Desired

Things to consider

Free workplace parking.

About the employer

Vocal Star produce karaoke machines, Bluetooth speakers and high quality backing tracks. We were founded in 2008 and have grown as a business year on year. Today we are still developing new and exciting products and working with our international partners to bring the best that the Karaoke World has to offer. We have expanded the team along the history of the company and look forward to continuing our mission.

Employer

VOCAL STAR LTD

Address

Unit 10 Chantry Park,

2 Cowley Road

Poole

BH17 0UJ

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Training

Training provider

FAREPORT TRAINING ORGANISATION LIMITED

Apprenticeship standard

Customer service specialist

Level 3 (A level)


Before you apply

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