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Software & IT Support Apprentice CORTEX LIMITED

PETA are proud to be working with Cortex Ltd to recruit an ambitious, motivated, and enthusiastic team player to join the Cortex Support Team as an Apprentice Software & IT Support Engineer.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Feb 2023

Apprenticeship summary

  • Annual wage


    The salary after 12 months will go up; dependent on age but starting at 18-20, the salary will be from £16,000.

  • Working week

    Monday - Friday 09:00-17:00.

    Total hours per week: 40.0

  • Expected duration

    22 Months

  • Possible start date

    13 Mar 2023

  • Date posted

    04 Jan 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

This is an exciting opportunity to join a multi-disciplined team, working in the cutting-edge IT Automation market, primarily focusing on two main functions: 

  • Cortex Product Support
  • Internal Infrastructure Support  

Joining the Cortex team as an Apprentice Software & IT Support Engineer, you will undertake a rigorous programme of training that will teach you how to manage the following responsibilities: 

ServiceDesk Support: 

  • Manage Cases through an (ITIL) lifecycle via our dedicated Service Portal 
  • Certify in Cortex Product to become a product expert
  • Learn and practice Cortex Support processes to Triage, analyse, investigate, solve cases 
  • Contribute and build our support and knowledge base  
  • Pro-active Monitoring and maintenance activities 
  • Manage Cortex Licencing to ensure our clients remain properly licensed 
  • Manage our Cortex Online Training Centre to ensure delegates have access to the latest available training

Infrastructure Management: 

  • Network Management managing our various networks with an estate of switches routers and firewalls  
  • Server Management looking after our Windows Server focused hardware estate  
  • Workstation support for a busy office and remote workforce (Windows 10) 
  • Cloud computing including Microsoft 365, Azure and other major cloud vendors 
  • Virtualisation Management managing both VMWare ESXI & Microsoft Hyper-V  
  • Line of Business Application support including Workforce Management and Finance suites. 
  • IT System Administration and request fulfilment managing, Active Directory, backups asset inventory etc. 
  • Office and Facilities Management function to ensure the business runs smoothly

What training will the apprentice take and what qualification will the apprentice get at the end?

As an Apprentice Software & IT Support Engineer, you will be studying towards a level 3 ICT Support Technician apprenticeship. This apprenticeship is 22 months in length and will involve ongoing onsite training at Cortex combined with 25 days of off the job training at the PETA training centre in Cosham. 

What is the expected career progression after this apprenticeship?

Candidates can expect to develop a wide variety of skills and knowledge as a second line Support Engineer which touch on all aspects of modern complex IT solutions. 

There will be an opportunity to progress to a full-time permanent position at the end of the apprenticeship on successful completion.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Enthusiastic, Passion for all things IT, Adaptable, Able to prioritise, Talented, Keen to learn new skills


GCSE or equivalent English (Grade A*-C/4-9 or level 2 equivalent) Essential
GCSE or equivalent Maths (Grade A*-C/4-9 or level 2 equivalent) Essential
BTEC or equivalent IT related subject (Grade Pass or above) Desired

Things to consider

Benefits: 20 days holiday including 8 Bank holiday. Excellent working conditions with designated relaxation areas. Progression opportunity. We would encourage early submissions of applications, as these will be considered on receipt and suitable candidates invited for interview. We reserve the right to withdraw the advertisement early if the vacancy is filled before the closing date.

About the employer

Cortex have successfully supported apprenticeships since 2014. We have a track record in ensuring level 3 and level 4 success, and actively invest in our people. This investment reflects our ambition for candidates to progress to level 4 and beyond with Cortex ltd. To find out more about the apprenticeship experience at Cortex, visit our website. Cortex believe that their people are key to their reputation for innovative solutions and quality service. In a world where everyone can automate, Cortex achieve success by bringing together the required technology, knowledge, and people. Cortex believe in putting people at the centre of Intelligent Automation projects to deliver real and repeatable results. Passionate about all thing technology, and looking to develop your career? Please apply today for the role of Apprentice Software & IT Support Engineer!




Kings Park House

Kings Park Road


SO15 2AT

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

Once you have applied for this apprenticeship, you will receive an email with an application form on that you will need to complete. Please monitor your inbox (and spam / junk folder) for this email and complete the form as soon as possible. We look forward to receiving your application!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Feb 2023