IT Apprentice SPECIAL METALS WIGGIN LIMITED
We are currently looking for IT apprentice to join our Team. We are seeking someone with an interest and passion for IT, to support our IT Team with 1st and 2nd line helpdesk support and the installation, maintenance and administration of computer equipment and software, telecom and audio-visual systems (projectors, screens/monitors, or laptops).
Closing date: 10 Feb 2023
Apprenticeship summary
-
Annual wage
£18,500.00
-
Working week
The working hours will be Monday to Friday, 8.30am to 4.30pm with a 30 minute lunch break.
Total hours per week: 37
-
Expected duration
18 Months
-
Possible start date
13 Feb 2023
-
Date posted
20 Dec 2022
-
Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000117638
-
Positions
1 available
What will the apprentice be doing?
We are seeking someone with an interest in and passion for IT, to support our IT Team with 1st and 2nd line helpdesk support . As apprentice you duties will include:
- Assists with network, server, telecommunication and system access and administration and troubleshooting support as needed.
- Respond to all IT related incidents presented to the IT Service Desk in a timely manner.
- Facilitating problem resolution by reviewing ticket assignments, gathering additional information, updating case information, proactively providing status to customers and driving the resolution process.
- Provide support to users to set up new equipment (e.g. PC's, laptops, printers, projectors, and others)
- Setup of new users e.g. PC configuration, software installation, licensing, etc.
- Delivering first line support to staff, responding to incidents, diagnosing faults, and troubleshooting hardware/ software issues, either by telephone or face to face.
- Printer maintenance e.g. swapping toner/waste cartridges
- Be available by phone, email, etc. during working hours.
- Maintaining an IT inventory of hardware and software throughout the company.
- Other ad-hoc duties as required.
What training will the apprentice take and what qualification will the apprentice get at the end?
IT Solutions Technician Level 3 . delivered via online training via virtual platform with 121 support from skills coach.
What is the expected career progression after this apprenticeship?
Full time opportunity available on completion of apprenticeship.
Requirements and prospects
Desired skills and personal qualities
Qualifications
Things to consider
About the employer
Employer
SPECIAL METALS WIGGIN LIMITED
Address
Wiggin Works Holmer Road
Hereford
HR4 9SL
Training
Training provider
BABINGTON BUSINESS COLLEGE LIMITED
Contact
Jacqui Norris
Apprenticeship standard
IT solutions technician
Level 3 (A level)
Before you apply
Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.