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We are currently looking for IT apprentice to join our Team. We are seeking someone with an interest and passion for IT, to support our IT Team with 1st and 2nd line helpdesk support and the installation, maintenance and administration of computer equipment and software, telecom and audio-visual systems (projectors, screens/monitors, or laptops).

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Closing date: 10 Feb 2023

Apprenticeship summary

  • Annual wage


  • Working week

    The working hours will be Monday to Friday, 8.30am to 4.30pm with a 30 minute lunch break.

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    13 Feb 2023

  • Date posted

    20 Dec 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

We are seeking someone with an interest in and passion for IT, to support our IT Team with 1st and 2nd line helpdesk support . As apprentice you duties will include:

  • Assists with network, server, telecommunication and system access and administration and troubleshooting support as needed.
  • Respond to all IT related incidents presented to the IT Service Desk in a timely manner.
  • Facilitating problem resolution by reviewing ticket assignments, gathering additional information, updating case information, proactively providing status to customers and driving the resolution process.
  • Provide support to users to set up new equipment (e.g. PC's, laptops, printers, projectors, and others)
  • Setup of new users e.g. PC configuration, software installation, licensing, etc.
  • Delivering first line support to staff, responding to incidents, diagnosing faults, and troubleshooting hardware/ software issues, either by telephone or face to face.
  • Printer maintenance e.g. swapping toner/waste cartridges
  • Be available by phone, email, etc. during working hours.
  • Maintaining an IT inventory of hardware and software throughout the company.
  • Other ad-hoc duties as required.

What training will the apprentice take and what qualification will the apprentice get at the end?

IT Solutions Technician Level 3 . delivered via online training via virtual platform with 121 support from skills coach.


What is the expected career progression after this apprenticeship?

Full time opportunity available on completion of apprenticeship.

Requirements and prospects

Desired skills and personal qualities

IT skills, Organisation skills, Problem solving skills, Logical, Team working, Initiative, Prioritisation, Passion and enthusiasm for IT, Manage own time effectively, Willingness to learn


GCSE or equivalent Maths & English + 3 further subjects (Grade A*-C (4-9)) Essential

Things to consider

Authorised holidays are currently 25 days annual holiday per year, the holiday year running 1st January to 31st December; for employees joining part way through the year, holiday will be calculated on a pro rata basis. Other benefits include a free on-site parking, Contributory Pension, Cycle to Work scheme, Life Assurance.

About the employer

SMW) is the world leader in the innovation and manufacture of high-Nickel, high performance alloys. Special Metals is owned by Precision Castparts Corp. (PCC), which is a global conglomerate operating in more than a dozen countries that manufactures complex metal components and products. for power generation, aerospace, space exploration, military and other mission-critical applications. The Hereford operation is the major European production facility in the Special Metals group and employs just over 500 people on site.




Wiggin Works Holmer Road



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Training provider



Jacqui Norris

Apprenticeship standard

IT solutions technician

Level 3 (A level)

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