IT Solutions Apprenticeship Anglian Learning

An exciting opportunity to work alongside the IT department at Joyce Frankland Academy. You will provide support to all users of the computer network. You will also contribute to the day-to-day maintenance of the client-side ICT infrastructure.

Sign in to apply

Closing date: 20 Apr 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday (Shifts to be confirmed). One day per week for studying.

    Total hours per week: 37.0

  • Expected duration

    18 Months

  • Possible start date

    22 Apr 2023

  • Date posted

    20 Dec 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

  • To provide first line support to users, diagnosing and resolving problems when possible, escalating where necessary
  • To monitor the Trust’s helpdesk system and prioritise tickets, ensuring high quality advice is provided to end users in a timely manner
  • To assist in the maintenance of the client-side infrastructure, including laptops, desktops, interactive whiteboards and projectors
  • To assist in the setup of PA systems and other ad hoc audio/visual equipment, as needed
  • To provide in-class support to students and teachers, as appropriate
  • To contribute to hardware and software installations and upgrades
  • To contribute content to the media databases, as required
  • To assist in the maintenance of the Trust’s ICT Asset Register and contribute to its general upkeep
  • To ensure that the requisite health and safety regulations and Trust policies are complied with
  • To remain mindful of systems security at all times and raise any concerns through line management
  • To participate as a full member of the wider Anglian Learning IT Team, mutually supporting colleagues in other schools within the Trust, which may involve occasional travel and would be subject to the reimbursement of travel expenses
  • To undertake any other duties consistent with the post as directed by the director of IT

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 IT Solutions Technician apprenticeship standard.

Apprentices without level 2 English and maths will need to achieve these prior to the end point assessment. For those with an education, health and care plan or a legacy statement the apprenticeships English and maths minimum requirement is Entry Level 3. 

What is the expected career progression after this apprenticeship?

Possible full-time employment upon completion of the apprenticeship. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Number skills, Logical, Team working, Initiative


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

About the employer

We believe that our Academy is at an extremely exciting point in its development and we warmly invite you to arrange a visit to see us in action. Founded with the vision of the ‘love I bear learning’, we realise Dame Joyce Frankland’s original purpose, set in 1588, through our values. We also recognise her wider vision, that students and staff would be ‘good members of the Common Wealth’ ensuring that all members of the community flourish. We believe that the qualities expressed by ‘The 4 I’s’, are essential to establish life long learning and success. These are: • Independence – The ability to be self-reliant, self-confident, resilient and show initiative. • Imagination – The ability to be creative and inventive. • Inquisitiveness – The desire to be curious and interested. • Insight – The ability to look beyond the obvious and treat others with empathy and understanding.


Anglian Learning


Joyce Frankland Academy Newport

Saffron Walden


CB11 3TR

You must have JavaScript enabled to view a map of the location


Training provider




Apprenticeship standard

IT solutions technician

Level 3 (A level)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.