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IT Solutions Apprenticeship Anglian Learning

An exciting opportunity to work alongside the IT department at the Netherhall School. You will provide support to all users of the computer network. You will also contribute to the day-to-day maintenance of the client-side ICT infrastructure.

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Closing date: 28 Feb 2023

Apprenticeship summary

  • Annual wage


    The hourly wage for this position is £5.50 per hour.

  • Working week

    Monday to Friday (shifts to be confirmed). One day per week for studying.

    Total hours per week: 37.0

  • Expected duration

    18 Months

  • Possible start date

    01 Mar 2023

  • Date posted

    05 Jan 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • To provide first line support to users, diagnosing and resolving problems when possible, escalating where necessary
  • To monitor the Trust’s Helpdesk system and prioritise tickets, ensuring high quality advice is provided to end users in a timely manner
  • To assist in the maintenance of the client-side infrastructure, including laptops, desktops, interactive whiteboards and projectors
  • To assist in the setup of PA systems and other ad hoc audio/visual equipment, as needed
  • To provide in-class support to students and teachers, as appropriate
  • To contribute to hardware and software installations and upgrades
  • To contribute content to the media databases, as required
  • To assist in the maintenance of the Trust’s ICT Asset Register and contribute to its general upkeep
  • To ensure that the requisite Health and Safety regulations and Trust policies are complied with
  • To remain mindful of systems security at all times and raise any concerns through line management
  • To participate as a full member of the wider Anglian Learning IT Team, mutually supporting colleagues in other schools within the Trust, which may involve occasional travel and would be subject to the reimbursement of travel expenses
  • To undertake any other duties consistent with the post as directed by the Director of IT

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 IT Solutions Technician Aprenticeship Standard.

What is the expected career progression after this apprenticeship?

Possible full-time employment upon completion of the apprenticeship. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Initiative


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

About the employer

The Netherhall School is part of the Anglian Learning family of schools. We are a thriving and highly distinctive co-educational 11–16 school, serving Cambridge City and beyond. We are proud to have been at the centre of high quality educational activity in Cambridge since 1871, 150 years and counting. Our school values centre on establishing a strong community based on great relationships. They are summed up in the phrase, ‘Inspiring, Individual, Inclusive.’


Anglian Learning


The Netherhall School

Queen Edith's Way



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Training provider




Apprenticeship standard

IT technical salesperson

Level 3 (A level)

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