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Apprentice Customer Service Advisor JUST INSURANCE AGENTS LTD

You will provide a first-class sales/customer service by answering any questions the customer might have about our insurance products. Acts as a liaison between customer and insurer, expertly advising and selling product(s) to customers that meet their demands and needs.

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Closing date: 24 Feb 2023

Apprenticeship summary

  • Annual wage


    • Day off during the week of your birthday • £1000 Apprentice incentive • Long service awards (e.g., increases in holiday allowance) • Staff discount (PLUS discount for your friends and family too) • JTC Rewards App

  • Working week

    Monday to Friday- 9.00am - 5.30pm. Additional evening and weekend working may be required in the future.

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    01 Mar 2023

  • Date posted

    16 Jan 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

You will provide a first-class service selling product(s) to customers that meet their demands and needs.

  • Learning to work effectively as part of a team as well as on own initiative, developing excellent communication skills
  • Ensuring all calls are dealt with in line with Service Level Agreements
  • Providing quality customer service
  • Interacting with customers, answering insurance enquiries
  • Effectively identifying customer complaints
  • Always looks for new ways to make products attractive to customers
  • Building long term relationships with new and existing customers
  • Main duties include providing insurance quotations, using our bespoke IT system including medical screening for our elderly customers.

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Apprenticeship Level 2 includes:

  • Level 2 Functional Skills in maths and English (if required)
  • Work-based delivery of Level 2 Apprenticeship Standard.
  • Full company induction including health & safety.
  • 20% off the job time will be given for study/assignments.
  • Monthly contact session with your PV trainer.
  • Internal training provided by your employer and workplace mentor.

What is the expected career progression after this apprenticeship?

  • Just Travel Cover have a history of retaining successful apprentices
  • Opportunity for staff to continue personal development with industry recognised qualifications

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Non judgemental, Time management


GCSE or equivalent English and maths (Grade C/4) Desired

About the employer

An independent Insurance Intermediary established for over 20 years. Operating from our Call Centre in Sunderland city centre, we are a leading provider of specialist travel insurance for people of all ages, including those with pre-existing medical conditions. We also work in partnership with travel agents, tour operators’ charities and health organisations offering travel insurance solutions for their customers. • Winner of Insurance Choice Awards 2017 - Best Travel Insurance Provider • Finalist in North East Business Awards 2018 - Apprenticeship Award








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Training provider



Kathryn Hewitt-Meadows


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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