Information Communications Technician Level 3 Apprenticeship The Ongar Academy

To provide 1st, 2nd and third line support to all users at The Ongar Academy. Provide support and technical problem solving on hardware and software issues and problems to all users. Setup and maintain projectors and interactive whiteboards & other IT hardware.

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Closing date: 23 Apr 2023

Apprenticeship summary

  • Annual wage

    £9,254.44

    Contract: Fixed term for 18 months, 37 hours per week, 52 weeks per year, 20 days paid holiday per year, plus bank holidays.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 08:00 - 16:00

    Total hours per week: 37.0

  • Expected duration

    18 Months

  • Possible start date

    01 May 2023

  • Date posted

    20 Dec 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000116997

  • Positions

    1 available

What will the apprentice be doing?

  • To provide 1st, 2nd and third line support to all users at the Ongar Academy
  • Provide support and technical problem solving on hardware and software issues and problems to all users
  • Setup and maintain projectors and interactive whiteboards & other IT hardware devices
  • Basic user management; e.g. password resets, group management
  • Provide hardware and support maintenance, e.g., projector cleaning, PC cleaning, printers, software maintenance
  • Installation of new computer systems and peripherals
  • Keep Network Manager or IT Director in their absence, updated on progress and work carried out
  • Monitor workstation system logs and take appropriate action for safeguarding
  • Uphold network security. Changes to be authorised by Network
  • Manager or IT Director in their absence
  • Maintain equipment security (physical)
  • Uphold school e-safety policy
  • Help maintain all necessary records including inventories and details of equipment checks
  • Work tickets from the internal support system as directed from the Network Manager
  • At times may also be required to work at different sites within Bridge Academy Trust
  • Service and image
  • To develop and project a positive “can do” departmental image, by devising and introducing methods of promoting an effective and proactive ICT service. This to include periodically briefing teaching and support staff on network and other related matters

Person Specification:

  • Experience of using and maintaining Microsoft Office applications
  • Excellent interpersonal, persuasive and communication skills
  • Willingness to work with children of all ages
  • Good technical capability
  • Good time management
  • Attention to detail
  • Willingness to learn and improve skills
  • Willing to work as member of team
  • Commitment to high standards
  • Willingness to learn and improve technical skills through recognised qualifications/in house training
  • A cheerful disposition and a good sense of humour

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Information Communications Technician Level 3 Apprenticeship Standard

What is the expected career progression after this apprenticeship?

  • Depending on need at the end of the course and will be reviewed close to the end

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience, Good time management, Enthusiasm/Motivation

Qualifications

GCSE or equivalent English (Grade Grade 4/C or above) Essential
GCSE or equivalent I.T (Grade Grade 4/C or above) Essential
GCSE or equivalent Maths (Grade Grade 4/C or above) Essential

Things to consider

Working with secondary and primary school students Ideal Skills and Qualities; • Practical knowledge of operating and maintaining PC hardware and software. • Experience of using and maintaining Microsoft Office applications. • Excellent interpersonal, persuasive and communication skills. • Willingness to work with children of all ages. • Good technical capability • Good time management. • Attention to detail • Willingness to learn and improve skills. • Willing to work as member of team • Commitment to high standards • Willingness to learn and improve technical skills through recognised qualifications/in house training • A cheerful disposition and a good sense of humour

About the employer

The Ongar Academy is a mixed comprehensive secondary school, on Fyfield Road in Shelley, in the Ongar civil parish of Essex, England.

Employer

The Ongar Academy

Address

Fyfield Road

Ongar

Essex

CM5 0AN

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Training

Training provider

HARLOW COLLEGE

Contact

Kellie Tighe

ktighe@harlow-college.ac.uk

07739467348

Apprenticeship standard

Information communications technician

Level 3 (A level)

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