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Apprentice - Business Legal Administrator EMILY BOARDMAN, RUTH HAWKINS & IRENA SKAPIN OSBORNE

This is a great opportunity to join an award winning family law firm and be a part of a small, friendly team. You will have the opportunity to develop skills and experiences through undertaking a number of administrative tasks, communicating effectively and building positive relationships with colleagues and clients.

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Closing date: 16 Feb 2023

Apprenticeship summary

  • Annual wage


    Starting wage will be 13,000 with a maximum of 15,000 per annum

  • Working week

    Working hours are full time, Monday to Friday, 9am to 5.30pm with an hour for lunch. The role will be based at our Abingdon office.

    Total hours per week: 38

  • Expected duration

    18 Months

  • Possible start date

    13 Mar 2023

  • Date posted

    19 Dec 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

You will be responsible for providing administrative support for the whole firm together with reception cover.

Core tasks and resposibilties:

  • Answering all incoming telephone calls and ascertaining who to put calls through
  • To deal with new client calls
  • Greeting people at reception, offering drinks and assistance to clients and visitors as required/appropriate
  • Dealing with queries from the public and clients
  • Employing a professional telephone manner, taking detailed messages and returning calls where appropriate
  • Operating various office equipment including but not limited to computers and photocopiers
  • Opening and closing files and assisting with file management
  • Ensure knowledge of staff movements in and out of the office
  • Checking stationery and informing the Office Manager when there is a need to re-order
  • Take and record meter reading for photocopiers, electricity, gas and water
  • Help with organising post collections and deliveries
  • Scanning and circulating post & DX and save to CMS
  • Diarise Court Orders
  • Dealing with deliveries
  • Ensuring petty cash is kept topped up and all receipts for outgoing payments are received
  • Daily management of the info@ inbox and deal as appropriate
  • Help maintain and update New Client spreadsheet
  • Monitor health and safety procedures for all visitors and clients to the office and notify the Office Manager of any concerns
  • You will participate in training when appropriate provided by the firm, both internally and externally, both in person and virtually
  • Maintain a high level of confidentiality when dealing with clients and visitors in reception in accordance with the firm’s GDPR policy
  • To assist with end of day procedures to include loading the dishwasher, emptying the coffee machine, checking lights are switched off, fire doors are closed, computers are switched off, front door is locked, alarm set and back door locked
    (if last to leave the building)
  • To assist the Partners and Office Manager as reasonably requested in managing back office functions

What training will the apprentice take and what qualification will the apprentice get at the end?

College Delivery Model:

  • Work-based training with your employer
  • 10 days Business Professionals training at college
  • Approximately 12 on-site assessment visits per year
  • Level 2 Functional Skills in maths and English (7 days at college for each, if required)
  • Off the job training will count for at least 6 hours per week of an apprentice’s time at work

Qualifications included:

  • Level 2 Functional Skills in English and maths (if required)
  • L3 Business Administrator Apprenticeship Standard
  • End Point Assessment: Knowledge test, Portfolio based interview, Project/improvement presentation

What is the expected career progression after this apprenticeship?

Future opportunities will be discussed during the interview process. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, Team working, Knowledge of Word and Outlook


GCSE or equivalent 4 GCSE's, including English and maths (Grade A*- C / 9 - 4) Desired

About the employer

Boardman, Hawkins & Osborne LLP is a niche family practice established in 2018. The three founding partners, Emily Boardman, Ruth Hawkins and Irena Osborne, were previously at Turpin & Miller LLP. We are an award winning family law firm who have a strong corporate social responsibility and support many local charities. We have a commitment to wellbeing for all our staff members, and as part of this we also arrange for our local therapist to come in and offer staff treatments. The firm offers legal advice and representation and mediators who are also practising solicitors. The partners and consultants all have established reputations for particular specialisms and many of them appear in both Chambers & Partners and The Legal 500. Our ethos is based in a strong commitment to support individuals in some of the most difficult circumstances of their lives: divorce and separation; disputes over children; involvement with social services and domestic abuse. Each of our clients has their own needs and we tailor our legal advice and packages to each situation. Some clients want to do everything themselves, except appear in court; while some want a full service and representation throughout their process.






OX14 5AL

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Training provider



01235 216216

Apprenticeship standard

Business administrator

Level 3 (A level)

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