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First Line IT Support Apprentice WATFORD COMMUNITY HOUSING TRUST

The main purpose of this role is to support the use of technology and IT related systems in order for the Group to maximise the effectiveness of the digital roadmap for the employees, tenants and external stakeholders. Ultimately, to support the Technology and Information Services team in delivering the objectives of the corporate business plan.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Feb 2023

Apprenticeship summary

  • Annual wage

    £18,278.00

  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    27 Feb 2023

  • Date posted

    14 Dec 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000115699

  • Positions

    1 available

What will the apprentice be doing?

  • Assist in the day-to-day business support operations for IT services to improve the quality of the end users experience when using IT systems and devices.
  • Install, configure and provide initial desk side support for hardware system to the end user.
  • Install and configure end user application software.
  • Maintain the IT inventory for hardware and software.
  • Setup and provide first line support for printers, telephones and audio-visual equipment.
  • Monitor end user request to identify potential trends in software or hardware failure. 

What training will the apprentice take and what qualification will the apprentice get at the end?

Information communications technician
Level 3 (A level).

Functional skills if required.

Why choose our Cloud Network Specialist apprenticeship?

QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware.
A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.

QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
  • Learn about core networking principles, including network addressing, cloud, virtualisation and security
  • Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
  • Train with QA – the largest and leading provider for both Microsoft and AWS training
  • Learn technical content that aligns to, and is relevant to, employers and the market
  • Learn about DevOps methodologies and the fundamentals of databases and data migration

Apprentices will be assessed on 3 key areas; their ability to convey knowledge, their ability to demonstrate practical skills and their capability of displaying professional workplace behaviour. These will be developed during an apprentice’s learning journey, with the goal of displaying all of these competencies during their assessment. 
These knowledge, skills and behaviour points ensure rounded development, as the standards provide a greater emphasis on the importance of both technical and soft skills in the workplace. 

Our apprentices are given full access to our proprietary Cloud
Academy platform for the duration of their programme.

Cloud Academy brings the very latest and up-to-date content to
our apprentices through single units, courses and comprehensive
learning paths to really build on the core learning outcomes
defined within the programme. Furthermore, apprentices are able
to prepare for the full suite of vendor qualifications across AWS,
GCP and Azure and much more.

Cloud Academy users also benefit from Hands-On Labs, Lab
Challenges and Lab Playgrounds providing a safe, sandbox
environment in which our learners are able to practise in real time
through guided walkthroughs or through their own exploration.

What is the expected career progression after this apprenticeship?

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Requirements and prospects

Desired skills and personal qualities

IT skills, Number skills, Team working

Qualifications

GCSE or equivalent 3 of any subject (Grade 4+ (A* - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential

Things to consider

Important Information: QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

Watford Community Housing are a housing association with homes across South-West Hertfordshire.  We aim to make a real difference by delivering better homes and supporting our communities, because we know that good homes give people the chance to lead more fulfilling lives.  We own and manage more than 6,800 homes and associated assets in South-West Hertfordshire. Our business is evolving rapidly as we find new ways to deliver great homes, improved services and much-needed new homes. We also have a one-star accreditation from Best Companies, putting us in the top 25 housing associations to work for. We have exciting plans for the future – and you could help us to achieve our goals.

Employer

WATFORD COMMUNITY HOUSING TRUST

Address

59 Clarendon Road

Watford

Hertfordshire

WD17 1LA

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Training

Training provider

QA LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Feb 2023