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IT Helpdesk Technician Apprentice (Bartec Auto ID) BARTEC MUNICIPAL TECHNOLOGIES LIMITED

Estio Training have an exciting new opportunity for a helpdesk unit technician apprentice with Bartec in the Waste Management division based in Barnsley. The role will consist of supporting the helpdesk with a wide range of customer issues, from bespoke software queries to hardware such as in-cab computers in bin lorries and handheld mobile devices

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Closing date: 27 Feb 2023

Apprenticeship summary

  • Annual wage

    £12,187.50

    Salary - £6.25 per hour.

  • Working week

    Monday to Friday. Shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    06 Mar 2023

  • Date posted

    09 Dec 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000114748

  • Positions

    1 available

What will the apprentice be doing?

Your duties and responsibilities in this role will consist of:

  • Creating a solid repair process, booking in, initial diagnosis, updating customer
  • Monitoring helpdesk tickets
  • Providing first line support by phone and email
  • Liaising with other departments and updating customers on resolution progress

What training will the apprentice take and what qualification will the apprentice get at the end?

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
  • Prioritise systems support tasks and monitor and maintaining system performance
  • Maintain regulatory, legal and professional standards
  • Support the information systems needs for your business

What is the expected career progression after this apprenticeship?

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Overall interest in IT, Good telephone manner, Customer focused, Good writing skills, Able to prioritise workload

Qualifications

GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

The role offers long term security and the opportunity to progress into a permanent position.

About the employer

Bartec Auto ID Ltd is a family owned British company with US and German subsidiaries, founded in 1992. After 25 years, the business has grown into a multi-million-pound global industry specialising in TPMS (Tyre Pressure Monitoring Systems), tyre shop tools, and waste management solutions, as well as other business ventures adding to an ever-growing exciting business empire. With over 120 employees worldwide, Bartec has a wealth of expertise and culture.

Employer

BARTEC MUNICIPAL TECHNOLOGIES LIMITED

Address

Unit 9

Redbrook Business Park

Wilthorpe Road

S75 1JN

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Training

Training provider

ESTIO TRAINING LIMITED

Contact

Nathaniel Hamilton

Nathaniel.Hamilton@estio.co.uk

01133500333

Apprenticeship standard

Information communications technician

Level 3 (A level)

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