Reminder

National Apprenticeship Week: 6 to 12 February 2023

Time to celebrate apprenticeships. Get involved with National Apprenticeship Week.

Customer Service Admin Apprentice STRIDE COURIER SERVICES LTD

A fantastic opportunity for an enthusiastic apprentice to join a close-knit team in a growing business. We are looking a Customer Service Admin who wants to experience an office working environment and develop the role with the potential for progression.

Sign in to apply

Closing date: 05 Mar 2023

Apprenticeship summary

  • Annual wage

    £15,000.00

    with a view to increase to upon completion of training

  • Working week

    Monday to Friday 8.30am to 5pm

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    13 Mar 2023

  • Date posted

    13 Dec 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000114399

  • Positions

    1 available

What will the apprentice be doing?

The Customer Service Apprentice role will include the following:

  • First point of contact for phone and email enquiries
  • Booking delivery jobs using our internal IT systems 
  • Processing all aspects of bookings including booking-related admin and invoicing 
  • Seeing deliveries through to the end, keeping customers updated from start to finish and providing aftercare as required
  • Marketing Admin duties – including social media and review collection
  • General Office Admin duties

This will be a varied role involving a range of skills and requiring excellent attention to detail. We pride ourselves in delivering the highest standard of customer service possible and this is an opportunity for an apprentice to learn the knowledge and skills needed to provide this.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Training will be provided both on-the-job at our office and out on site once a week at Leeds City College (Printworks Campus) 
  • The qualification gained will be the Customer Service Level 2 Apprenticeship

What is the expected career progression after this apprenticeship?

  • We expect there to be a full-time role available on completion of training for the right candidate with further progression opportunities as the business grows

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills

Qualifications

GCSE or equivalent English (Grade Grade 9-4 ( A-C or equivalent)) Desired
GCSE or equivalent Maths (Grade Grade 9-4 (A-C or equivalent)) Desired

Things to consider

Please review the current Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

About the employer

We are proud to be a Yorkshire-based transport company who operates nationwide providing transport solutions to all sectors across the UK. We set up Stride Couriers to offer a quick and easy way to book a courier online whilst providing a fast, professional & Reliable transport service for all users.

Employer

STRIDE COURIER SERVICES LTD

Address

SUITE 5

REGENT HOUSE

15 HAWTHORN ROAD

LS7 4PH

You must have JavaScript enabled to view a map of the location

Training

Training provider

LUMINATE EDUCATION GROUP

Contact

Leeds City College Apprenticeship team

apprenticeships@leedscitycollege.ac.uk

01132846464

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.