IT Service Desk Apprentice PARKWOOD HOLDINGS LIMITED
The company have had a successful year which enables the continuous investment in its business and employees, and it is looking to invest in an IT Service Desk apprentice to support the IT function. Duties will include general IT admin duties, maintain clear records of faults and assets etc.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 17 Apr 2023
Apprenticeship summary
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Annual wage
£12,000.00
£12,000 - £15,000 per annum.
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Working week
Monday - Friday, 8:30am - 5:00pm
Total hours per week: 37.5
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Expected duration
16 Months
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Possible start date
01 May 2023
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Date posted
07 Dec 2022
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000114040
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Positions
1 available
What will the apprentice be doing?
- 1st line technical support to computer and systems users throughout the company; over the telephone or in person when required
- Install, repair and configure desktop PCs, VOIP phones, laptops, tablets, mobiles, printers, and network equipment
- Resolve technical problems experienced by computer users within the company by provision of technical support in the following areas: Answering telephone calls or responding to support requests via the Service Desk software
- Hardware maintenance and repair of Desktop PCs (and peripherals)
- Software installation and troubleshooting of: MS Windows 10 & 11, Chrome, OS, Google Apps & MS Office as well as the companies bespoke software
- General IT admin duties
- Maintain clear records of faults and assets
- Act in accordance with the companies IT policies and procedures
- Maintain good personal awareness of industry developments
- Promote good and efficient working practices in the use of IT
- Undertake other duties as may reasonably be required by the company
What training will the apprentice take and what qualification will the apprentice get at the end?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premises and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux, and PowerShell
What is the expected career progression after this apprenticeship?
On successful completion of your apprenticeship, the company hope to offer you a full-time permanent position within the companies IT department with:
- A competitive salary package
- Generous annual leave
- Employee discount portal (discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day-to-day spending)
- And continue to invest in your career progression by offering you ongoing training and development
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential
Things to consider
About the employer
Employer
PARKWOOD HOLDINGS LIMITED
Address
The Stables Duxbury Park
Duxbury Hall Road
Chorley
PR7 4AT
Training
Training provider
QA LIMITED
Apprenticeship standard
Information communications technician
Level 3 (A level)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 17 Apr 2023