The company have had a successful year which enables the continuous investment in its business and employees, and it is looking to invest in an IT Service Desk apprentice to support the IT function. Duties will include general IT admin duties, maintain clear records of faults and assets etc.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 Apr 2023

Apprenticeship summary

  • Annual wage


    £12,000 - £15,000 per annum.

  • Working week

    Monday - Friday, 8:30am - 5:00pm

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    01 May 2023

  • Date posted

    07 Dec 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • 1st line technical support to computer and systems users throughout the company; over the telephone or in person when required
  • Install, repair and configure desktop PCs, VOIP phones, laptops, tablets, mobiles, printers, and network equipment
  • Resolve technical problems experienced by computer users within the company by provision of technical support in the following areas: Answering telephone calls or responding to support requests via the Service Desk software
  • Hardware maintenance and repair of Desktop PCs (and peripherals)
  • Software installation and troubleshooting of: MS Windows 10 & 11, Chrome, OS, Google Apps & MS Office as well as the companies bespoke software
  • General IT admin duties
  • Maintain clear records of faults and assets
  • Act in accordance with the companies IT policies and procedures
  • Maintain good personal awareness of industry developments
  • Promote good and efficient working practices in the use of IT
  • Undertake other duties as may reasonably be required by the company

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premises and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux, and PowerShell

What is the expected career progression after this apprenticeship?

On successful completion of your apprenticeship, the company hope to offer you a full-time permanent position within the companies IT department with:

  • A competitive salary package
  • Generous annual leave
  • Employee discount portal (discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day-to-day spending)
  • And continue to invest in your career progression by offering you ongoing training and development

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills


GCSE or equivalent 3 of any subject (Grade 4+ (A* - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential

Things to consider

Important Information: QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

The Group (Parkwood Holdings) is made up of a group of companies that are leading providers of support services to public and private sector clients. The Group employs over 4,500 people throughout the UK providing services which including leisure management, green space management, and healthcare.




The Stables Duxbury Park

Duxbury Hall Road



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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 Apr 2023