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Ford Level 2 Customer Service Advisor Apprenticeship Haynes Bros. Ltd.

Working in an exciting and busy environment. The Apprentice will train and gain experience in a number of areas including improving customer relations, monitoring and dealing with customer problems. You will work towards a level 2 Customer Service Practitioner apprenticeship.

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Closing date: 02 Mar 2023

Apprenticeship summary

  • Annual wage

    £10,004.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 9.00am - 5.00pm. Total hours per week: 40.00.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    03 Mar 2023

  • Date posted

    07 Dec 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000113935

  • Positions

    1 available

What will the apprentice be doing?

Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department.

The Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.

The apprentice’s role will include the following:

  • Dealing with customers both face to face and by telephone
  • To process and solve customer service complaints
  • Look to promote continuous improvement in customer service

What training will the apprentice take and what qualification will the apprentice get at the end?

Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that Apprentices are both enjoying and succeeding in their course.

An Apprentice’s training includes:

  • Industry recognised standard qualification
  • Ford Masters Level 1 module (excludes Service Champions)
  • Level 1/2 Functional Skills in maths and English (if required)
  • Level 2 Customer Service Practitioner apprenticeship standard
  • End-Point Assessment (EPA)

What is the expected career progression after this apprenticeship?

A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership. Future prospects are endless.

By having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in.


Requirements and prospects

Desired skills and personal qualities

No skills required, Full training will be provided

Qualifications

GCSE or equivalent Maths & English (Grade 4/C) Essential

About the employer

Haynes Ford is one of the very few Family run Ford Dealerships in the Country and we have always recognised the vital importance of providing our customers with not only great value, but outstanding customer service, a factor which has resulted in winning not only the Chairman's Award of Ford Motor Company Ltd but also 10 national Service and Parts awards.

Employer

Haynes Bros. Ltd.

Address

56-61 Sturry Road

Canterbury

CT1 1DR

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Training

Training provider

SKILLNET LIMITED

Contact

Charlotte Steer

charlotte.steer@skillnet.org.uk

01923216165

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Before you apply

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