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Service Advisor apprentice - Shrewsbury FORD RETAIL LIMITED

To manage incoming calls and emails relating to customer enquiries for example: Booking customers into centres for all core products; MOT, Services etc. Pricing up service’s/repairs, identifying when a customer’s car will be ready.

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Closing date: 28 Feb 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday-Friday (09:00-17:00) Saturdays may be included.

    Total hours per week: 40.0

  • Expected duration

    30 Months

  • Possible start date

    01 Mar 2023

  • Date posted

    06 Dec 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Booking customers into centres for all core products; MOT, Services etc…
  • Pricing up Service’s/repairs
  • Identifying when a customer’s car will be ready
  • Signing up customers for loyalty scheme(s) (Drivers Club Card) and then processing the card
  • Assisting Operations/Centre with customer complaints
  • To make recommendations as appropriate for other goods and services
  • To input, update and amend internal booking system 
  • To input, update and amend internal spreadsheets for non-booking enquiries

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Level 3 Qualification
  • Training is completed in House
  • Training will be taken by one of our skills coaches

What is the expected career progression after this apprenticeship?

There may be a possible full-time career within the automotive industry with many opportunities to progress to positions of authority. The opportunities are endless.

Requirements and prospects

Desired skills and personal qualities

No skills required


GCSE or equivalent English and Maths (Grade 4+) Essential

About the employer

The history of Furrows is an interesting one and in fact, the company’s name emerged from taking the Ford Franchise in 1918 and becoming a Ford Tractor dealer so Furrows, as in ploughing.




1 Freshfields



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Training provider



Hannah Edwards


Apprenticeship standard

Customer service specialist

Level 3 (A level)

Before you apply

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