Service Advisor apprentice - Shrewsbury FORD RETAIL LIMITED
To manage incoming calls and emails relating to customer enquiries for example: Booking customers into centres for all core products; MOT, Services etc. Pricing up service’s/repairs, identifying when a customer’s car will be ready.
Closing date: 28 Feb 2023
Apprenticeship summary
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Annual wage
£10,004.80
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday-Friday (09:00-17:00) Saturdays may be included.
Total hours per week: 40.0
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Expected duration
30 Months
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Possible start date
01 Mar 2023
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Date posted
06 Dec 2022
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000113448
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Positions
1 available
What will the apprentice be doing?
- Booking customers into centres for all core products; MOT, Services etc…
- Pricing up Service’s/repairs
- Identifying when a customer’s car will be ready
- Signing up customers for loyalty scheme(s) (Drivers Club Card) and then processing the card
- Assisting Operations/Centre with customer complaints
- To make recommendations as appropriate for other goods and services
- To input, update and amend internal booking system
- To input, update and amend internal spreadsheets for non-booking enquiries
What training will the apprentice take and what qualification will the apprentice get at the end?
- Customer Service Level 3 Qualification
- Training is completed in House
- Training will be taken by one of our skills coaches
What is the expected career progression after this apprenticeship?
There may be a possible full-time career within the automotive industry with many opportunities to progress to positions of authority. The opportunities are endless.
Requirements and prospects
Desired skills and personal qualities
Qualifications
About the employer
Employer
FORD RETAIL LIMITED
Address
1 Freshfields
Shrewsbury
SY1 3JB
Training
Training provider
SKILLNET LIMITED
Contact
Hannah Edwards
hannah.edwards@skillnet.org.uk
01923216165
Apprenticeship standard
Customer service specialist
Level 3 (A level)
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