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Customer Service Apprentice EVERYDAY LANGUAGE SOLUTIONS LTD

Everyday Language Solutions Ltd (ELS) is a not for profit organisation that provides a comprehensive range of premium quality interpretation and translation services to the North East community and beyond. We are looking for a Level 2 Customer Services Apprentice. General assistance to bookings department as necessary.

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Closing date: 12 Feb 2023

Apprenticeship summary

  • Annual wage

    £9,379.50

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Thursday 8.30am – 5.00pm Friday 8.30am – 4.30pm Working hours and lunch hours can be flexible, to be agreed with line manager.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    15 Feb 2023

  • Date posted

    14 Dec 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000113374

  • Positions

    1 available

What will the apprentice be doing?

  • Entering bookings on an established database
  • Allocating appointments to interpreters via telephone & text
  • Dealing with customers on the telephone, by email and fax
  • Understanding the offers/services available to customers
  • Provide support and assistance to colleagues
  • General assistance to bookings department as necessary
  • Preparation and distribution of documents and other duties

What training will the apprentice take and what qualification will the apprentice get at the end?

  • 1 Day a week at College
  • Level 2 Customer Service Qualification 

What is the expected career progression after this apprenticeship?

Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills

Qualifications

GCSE or equivalent Maths and English (Grade E/2 or Above) Essential

Things to consider

This vacancy is to start immediately therefore you must be available to start before applying. The closing date, interview date and start date are subject to change.  This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment. Individuals are able to undertake an apprenticeship at a higher level than a qualification they currently hold, including any previously completed apprenticeships. Individuals can also undertake an apprenticeship at the same level, or lower level than a qualification they already hold as long as the new apprenticeship allows for new skills to be acquired and the content of the training is materially different from any previous qualification or apprenticeship. Northern Skills will check candidates eligibility prior to any interviews. Please be aware that as Northern Skills provide a recruitment matching service, we will also consider you for roles which pay the Apprenticeship National Minimum Wage.

About the employer

Everyday Language Solutions Ltd (ELS) is a not for profit organisation that provides a comprehensive range of premium quality interpretation and translation services to the North East community and beyond, which means that their customers can be confident in obtaining cost effective advice and excellent service from a locally based provider that understands their individual needs.

Employer

EVERYDAY LANGUAGE SOLUTIONS LTD

Address

CARBURY HOUSE

CONCORDE WAY

PRESTON FARM

TS18 3TB

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Training

Training provider

MIDDLESBROUGH COLLEGE

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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