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Level 2 Retail Apprentice - Retail Assistant (19650) HOLLAND & BARRETT LIMITED

When it comes to specialist health and wellbeing retailers, we're the biggest in Europe and still growing! Our ‘ROOTS' Level 2 Apprenticeship is the first step in our career development programme, you could progress on to our Level 3 ‘GROW' Apprenticeship to become a Store Manager or a Wellness Champion, offering expert advice to our customers.

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Closing date: 06 Feb 2023

Apprenticeship summary

  • Annual wage


    80% of the hourly rate on commencement of employment, increasing to 90% on passing probation and 100% at £7.65 per hour upon completion of the apprenticeship.

  • Working week

    This is a full-time position. Days and shifts to be confirmed (will include store opening and closing). Shifts will be across weekdays, weekends and bank holidays.

    Total hours per week: 30

  • Expected duration

    13 Months

  • Possible start date

    27 Feb 2023

  • Date posted

    13 Jan 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

  • Serving and advising customers on health and wellness - including accepting and processing cash and credit payments to ensure that recipets and change are issued
  • Recommending products to customers and maintaining knowledge of products, cautions and customer needs
  • Helping with deliveries and stock rotation
  • Using in store technology efficiently to stock control and process orders or look up product information
  • Maintaining a clean and tidy environment both for customer facing and non customer facing areas
  • Working to process to assist in promotion changes
  • Arranging store fittings with a store planagram

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Retail Apprenticeship
  • Functional Skills English and maths (if required)
  • Opportunity to complete Level 2 Award in Understanding Holland & Barrett Products
  • Opportunity to complete Level 3 qualifications in Beauty, Exercise Physiology and Herbal products

What is the expected career progression after this apprenticeship?

  • Possible position
  • L3 Retail Team Leader (for future Store Managers)
  • L3 Customer Service Specialist (including L4 Wellness Coach)

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Problem solving skills, Team working, Initiative, Non judgemental, Positive attitude, Compassionate


GCSE or equivalent English (Grade 4 / C) Desired
GCSE or equivalent Maths (Grade 4 / C) Desired

Things to consider

We take your learning and development seriously and we will support your career. Stay healthy with staff discounts on qualifying Holland & Barrett store and online purchases. We have loads of Reward and Recognition Schemes, so your hard work and loyalty won't go unnoticed.

About the employer

Holland & Barrett International is one of the world’s leading health and wellness retailers and the largest in Europe, supplying its customers with a wide range of vitamins, minerals, health supplements, specialist foods and natural beauty products. With over 145 years of experience in the industry, our name is a familiar sight in almost every major city and town across the UK and is becoming increasingly more visible further afield, in markets such as the Netherlands, UAE and Hong Kong with many more across the world. In 2015, we set out our aim to become the UK’s largest Free From retailer with the launch of the largest Free From food range available in the UK and the country’s first ever Free From concept store –Holland & Barrett More. H&B are committed in the long-term plan to leading the exciting and growing health & wellness market for customers, both in the UK and in our owned markets & franchise and wholesale partnerships across the world.




524 Oxford Street

Marble Arch




Dionne Rowland


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Training provider


Apprenticeship standard


Level 2 (GCSE)

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