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Hospitality Apprentice Apprenticeships New Anglia

We have a fantastic opportunity for someone with a passion for first class customer service and a desire to get into the hospitality industry to join the team at a historic 4 star and award-winning hotel right in the heart of Norwich.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Feb 2023

Apprenticeship summary

  • Annual wage

    £11,700.00

    30 hours per week. £7.50 per hour. £225.00 per week.

  • Working week

    Shifts will be spread over a working week of Monday - Sunday with some evening work included. Shifts to be confirmed.

    Total hours per week: 30.0

  • Expected duration

    12 Months

  • Possible start date

    01 Mar 2023

  • Date posted

    02 Dec 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000112765

  • Positions

    1 available

What will the apprentice be doing?

We have a fantastic opportunity for someone with a passion for first class customer service and a desire to get into the hospitality industry to join the team at a historic 4 star and award-winning hotel right in the heart of Norwich.

As a hospitality team member, you will provide high class customer service and help to maintain the excellent customer experience provided by the hotel. You will learn all aspects of the role, whilst working towards a Level 2 Hospitality Team Member qualification. Your role will be varied and rewarding and will include:

  • Serving customers in a friendly, polite, and efficient manner
  • Dealing with customer enquiries, comments and complaints
  • Familiarising yourself with the hotel menu and beverages and recommend products to customers. These will be both alcoholic and non - alcoholic beverages
  • Clean and maintain all areas along with tables inside and outside the venue
  • Record all payments accurately on the till, handling cash and ensuring correct operation of till procedures
  • Comply with all company Health, Safety, Fire and Hygiene policies, taking care of personal safety and that of members of your team, customers, and visitors
  • Liaise with management and your colleagues' ensuring tasks are carried out efficiently
  • Being willing to work additional shifts to cover holidays and sickness
  • Carrying out any other duties as required by the business that may not be directly associated with your job function
  • Present themselves in a manner that reflects the image and standards of the business

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Additional training will be given by means of regular online and workplace sessions
  • This will be working towards a Level 2 Hospitality Team Member qualification

What is the expected career progression after this apprenticeship?

  • There is the opportunity to move into permanent full-time employment upon completion of the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade 3/D) Essential
GCSE or equivalent Maths (Grade 3/D) Essential

Things to consider

The Apprentice must be over 18 years of age due to licensing laws and the fact that they will be serving alcoholic drinks. This role will include weekend and evening work.

About the employer

TrAC Apprenticeships is a shared apprenticeship scheme employing apprentices and placing them with host companies so that they can get the necessary experience to pass their apprenticeship.

Employer

Apprenticeships New Anglia

Address

20

Tombland

NR3 1LB

Contact

Josh Beckett

josh.beckett@tracweb.co.uk

01603737739

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Training

Training provider

BENSON-SMITH LIMITED

Apprenticeship standard

Hospitality team member

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Feb 2023