Customer Advisor Apprentice Dartford Borough Council
An exciting opportunity has arisen within Dartford Borough Council for 2 Customer Service Apprentices. This role is to provide outstanding Customer Service for the council’s internal and external customers. You will be the Councils first point of contact for face to face, telephone, and email enquiries.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 23 Feb 2023
Apprenticeship summary
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Annual wage
£9,254.44
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday to Thursday 8.45am – 5.15pm. Friday 8.45am – 4.45pm. 1 hour lunch break. 20% paid time during working hours to complete learning.
Total hours per week: 37
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Expected duration
12 Months
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Possible start date
27 Feb 2023
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Date posted
02 Dec 2022
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000112646
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Positions
2 available
What will the apprentice be doing?
- Covering Reception
- Cheque processing,
- Scanning & indexing documents
- Dealing with telephone enquiries on the General Enquiries, Waste, and Payments lines.
What training will the apprentice take and what qualification will the apprentice get at the end?
- Customer Service Practitioner Level 2.
- On the job training with the employer whilst working towards the Apprenticeship Standard.
- Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.
What is the expected career progression after this apprenticeship?
- Potential for full time employment for the right candidate.
- There are opportunities to progress from a Level 2 to a Level 3 qualification.
- Many employers retain apprentices in full/part time positions
The qualifications you gain can also help you to get into higher education or other employment.
Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies.
Once the Apprenticeship has been achieved you will have the skills, abilities, and experience to update and enhance your CV, to make it attractive to potential employers.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 9-4 (A*-C)) Essential
Things to consider
About the employer
Employer
Dartford Borough Council
Address
Civic Centre
Home Gardens
Dartford
DA1 1DR
Training
Training provider
KENT COUNTY COUNCIL
Contact
Kent Training and Apprenticeships Business Support Team
0800 731 4297
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Employer's Application Instructions
This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system.Therefore, to apply for this position, please click on the link below and follow the online instructions.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 23 Feb 2023