Service Delivery Apprentice - ICT Close Brothers Asset Management

Are you looking to build a long-term career in IT? Then look no further! Start your career today with a Level 3 ICT apprenticeship with Close Brothers Asset Management and Kaplan. You will be gaining valuable workplace experience including IT incident management and reporting and providing data/trend analysis.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Apr 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday 9am - 5:00pm

    Total hours per week: 35.00

  • Expected duration

    18 Months

  • Possible start date

    28 Apr 2023

  • Date posted

    09 Dec 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Reporting to the IT Services Delivery Manager (ITSDM), you will:

  • Complete defined management reporting within agreed timeframes
  • Respond to requests for new reporting requirements or ad-hoc requests
  • Perform regular preventative maintenance tasks to ensure asset and data integrity
  • Provide data/trend analysis for IT Systems Management
  • Work with the ITSDM to respond to internal and external audit requests accurately and within agreed timescales
  • Maintain integrity of configuration management database (CMDB)
  • Contribute to and maintain the CBAM Technology Library and Knowledge base, where relevant to Service Delivery
  • Participate in IT incident management, communication and reporting
  • Alongside the ITSDM update and complete bi-annual recertification processes
  • Complete ITSM system configuration changes under the guidance of the ITSDM
  • Where required support IT project delivery
  • Requirement and willingness to perform ad-hoc duties dependant on change in business requirements

What training will the apprentice take and what qualification will the apprentice get at the end?

Information Communications Technician Apprenticeship Level 3.

Ideal for new talent in the organisation with an active interest in technical communications or existing staff taking on an IT Support role.

Our Information Communications Technician apprenticeship programme integrates six modules of technical training with work-based projects. This ensures that learning and skills are directly applied to the apprentice’s role, and maximises the time used as part of off-the-job training.

  • Networking Essentials
  • Cloud Services
  • Mobile and Operating Systems
  • Technology and Business
  • Final Accounts Preparation (FAPR) 
  • Readiness Training

For each module, learners benefit from attending small, scheduled Live Online classes taught by a subject matter specialist, combined with additional online learning that can be completed at their own pace.

Each of our live classes are interactive and involve lots of practical discussion, giving learners quality time both with tutors and industry peers to spark new ideas and get new perspectives. Learners get practical lab time to hone their skills and learn from each other, as well as their tutor.

An apprenticeship has to be relevant to the job you are undertaking and you must dedicate 20% of your time towards it.

What is the expected career progression after this apprenticeship?

Close Brothers Asset Management will try to facilitate progress through IT.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Logical, Team working, Creative, Initiative, Patience


GCSE or equivalent Maths (Grade 9/A*-4/C) Essential
GCSE or equivalent English (Grade 9/A*-4/C) Essential

Things to consider

Benefits include:Parking.

About the employer

We care for our clients’ prosperity through financial advice and investment management services. An established provider of financial advice and investment management services, we are a part of the Close Brothers Group plc, a leading merchant banking group, providing lending, deposit taking, wealth management services, and stocks and shares trading. We work with professionals, business owners, individuals and families who are looking to preserve and grow their long-term savings and investments.


Close Brothers Asset Management


Nelson House, Gadbrook Road



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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

To apply, you must register with GetMyFirstJob and then follow the instructions to complete your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Apr 2023