Ford Vehicle Customer Service Advisor Apprentice T. C. HARRISON GROUP LIMITED

An exciting opportunity for an apprentice to train in a number of areas including improving customer relations, monitoring and dealing with customer problems.

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Closing date: 02 Feb 2024

Apprenticeship summary

  • Annual wage

    £10,982.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, 9am – 5pm. Occasional Saturdays TBC.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    03 Feb 2024

  • Date posted

    01 Dec 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000112371

  • Positions

    1 available

What will the apprentice be doing?

Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department.

An Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.

The apprentice’s role will include but not be limited to the following:

  • Dealing with customers both face to face and by telephone
  • To process and solve customer service complaints
  • Look to promote continuous improvement in customer service

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Vocational related qualification (Technical Certificate)
  • Ford Masters Level 1 module (excludes Service Champions)
  • Level 1/2 functional skills in maths and English (if required)
  • End-Point Assessment (EPA)
    Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that Apprentices are both enjoying and succeeding in their course

What is the expected career progression after this apprenticeship?

A full time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities are endless. By having a highly regarded set of skills, apprentices can go on to develop their career within specific interests they may have, such as progressing through the dealership.

Requirements and prospects

Desired skills and personal qualities

No skills required

Qualifications

GCSE or equivalent Maths & English (Grade 4/C) Essential

About the employer

TC Harrison Ford have an established network of seven authorised Ford dealerships and service centres across five counties, supporting Ford and other vehicle owners and drivers throughout the UK. Both the Derby and Burton dealerships have been awarded BSI 10125 Accreditation, which is a nationally recognised standard of quality repair and business controls.

Employer

T. C. HARRISON GROUP LIMITED

Address

Wharf Road

Stamford

Lincolnshire

PE9 2DZ

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Training

Training provider

SKILLNET LIMITED

Contact

Charlotte Steer

charlotte.steer@skillnet.org.uk

01923216165

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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