Business Support Administration Apprentice DSV Road

Are you looking to earn whilst you learn? Does supporting colleagues in one of the worlds most successful logistics companies sound like a role that would interest you? then we would like to hear from you. You will learn how to move goods (freight) across the world, along with many other professional customer service/office skills.

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Closing date: 05 Apr 2023

Apprenticeship summary

  • Annual wage


    Salary: £5.50 for the first 6months, increasing to £6 from 6months to completion of apprenticeship.

  • Working week

    09:00 - 17:00, including 30-minutes unpaid lunch per day.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    01 May 2023

  • Date posted

    01 Dec 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Main purpose of the job:

To meet customer requirements for the safe and efficient transport of their cargo effectively and in accordance with company operational procedures and statutory requirements including Health & Safety to the satisfaction of clients and the profit of the company.

Key tasks:

  • Support DSV Customs department with missing/incorrect information
  • Checking customs invoices to ensure they contain mandatory information
  • Sending documents to Customs department
  • Basic updating of TMS system pertaining to customs requirements
  • Timely and effective communication with Customers, partners and internal departments via email and telephone
  • Liaise with operations and overseas offices to ensure customer commitments are delivered upon
  • Effective monitoring to ensure deliveries are completed within the agreed timelines
  • Pro-active problem solving with customers and colleagues when issues arise
  • Ensure consignments are rated correctly in order to invoice in an accurate and timely manner
  • Provision of PODs to meet customer requirements where necessary
  • Provide KPI and reports both externally and internally where necessary
  • Resolve credit management queries where necessary
  • General day to day administrative duties

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner Apprenticeship Standard

  • Functional Skills (if required)
  • End Point Assessment 


All training will be carried out within your place of work, you will be assigned a dedicated assessor who will support you through the apprenticeship via face-to-face meetings and remotely. 

What is the expected career progression after this apprenticeship?

This is an entry-level role which provides the foundation knowledge skills & experience for progression into a number of career paths within the organisation. You will be a part of a strong performance driven team of colleagues.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Initiative, Patience


GCSE or equivalent English & Maths (Grade 4/C or above) Essential

About the employer

DSV is one of the very best performing companies in the transport and logistics industry. 45,000 employees in more than 80 countries work passionately to deliver great customer services and high-quality services – as part of the operation or in a variety of supporting roles. If you have driven and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.


DSV Road


Unit 6

Mercia Park, Hill Top Way, Stretton-En-Le-Field


DE12 8AN


Georgia Marlow

07540 716 312

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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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