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IT Support Apprentice Houlton School

Do you have a passion for IT and providing support? Do you have good communication skills and love problem solving? If so, we have a great position for you! Apply now!

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Closing date: 24 Feb 2023

Apprenticeship summary

  • Annual wage


    Salary: Under 18 -£4.81 per hour 18 – 20 - £6.83 per hour

  • Working week

    Monday to Friday, 9am to 5pm.

    Total hours per week: 37.0

  • Expected duration

    16 Months

  • Possible start date

    06 Mar 2023

  • Date posted

    01 Dec 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

  • Provide 1st line technical support to staff and pupils
  • Provide operating support across Windows, Chromebook, iOS and Android
  • Respond to tickets assigned to the IT Team
  • Log calls on the department Helpdesk
  • Deploy Windows Operating Systems
  • Provide hardware support for desktops and laptops
  • Install applications and troubleshoot basic issues
  • Maintain printers and deploy supplies
  • Support school events with IT requirements
  • Provide other media related support
  • Contribute to a friendly and effective helpdesk service
  • Work flexibly with other members of the IT Team to support the department’s needs as required
  • Keep abreast of modern developments and product initiatives related to the main job purpose
  • Any other such task that may be reasonably requested

What training will the apprentice take and what qualification will the apprentice get at the end?

On the apprentice’s successful completion of the End-Point Assessment (EPA), the apprentice will receive the following:

Level 3 IT Solutions Technician Apprenticeship Certification

This apprenticeship is recognised for entry on to the Register of IT Technicians and those completing their apprenticeships are eligible to apply for registration.

The classroom training for the IT Solutions Technician comprises of 4 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.

When the classroom training takes place will be agreed at the Induction meeting between employer, Apprentice and JBC Skills Trainer/Mentor. We advise a bi-monthly approach to each module.

Full days will be required on the training weeks, and the apprentice must be in a quiet, suitable environment for learning to take place. This can either be in the workplace or at home. The class sizes are small (Max 10 learners) so that discussions and assessment can take place between apprentices, peers, and trainers.

The 4 IT Solutions Technician Modules are:

  • Methodologies and Principles (5 Days).
  • IT Core (5 Days).
  • Software or Hardware (5 Days) – Depending on the pathway taken and agreed at the start.
  • Security and Legislation (5 Days).

What is the expected career progression after this apprenticeship?

May lead to a permanent position at the end of the apprenticeship.

On completion of this Level 3 IT Solutions Technician Apprenticeship progression routes available to learners include:

  • Level 4 Software Developer
  • Level 4 Network Engineer
  • Level 4 DevOps Engineer
  • Level 6 Digital and technology solutions specialist (Integrated degree)

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Number skills, Analytical skills, Logical, Team working, Initiative


GCSE or equivalent English (Grade Grade C/4 or above) Essential
GCSE or equivalent Maths (Grade Grade C/4 or above) Essential

About the employer

The Transforming Lives Educational Trust has a simple yet powerful mission to transform the life chances of the children and communities we serve. We believe that nothing compares to the transformative power of learning and its singular ability to broaden horizons, deepen perspectives, and extend potential. We know that the very best schooling unlocks the doors of the future, and that all children deserve the best daily deal, every day. Our family of primary and secondary academies work together to provide the best start for our children and young people, and our Trust is the natural home for forward-thinking and innovative practice, led by dedicated and talented staff. As a successful and growing family of academies, we have developed the size and scope to be far more than the sum of our parts. Whether you are a parent or pupil interested in a place at one of our academies, or a staff member, governor or partner looking to join us, we hope this website gives you a strong sense of our inspiration, drive, and culture.


Houlton School


Signal Drive



CV23 1ED

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Training provider



Andrea Thomas

07534 934673

Apprenticeship standard

IT solutions technician

Level 3 (A level)

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