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Apprentice Receptionist/Customer Service Practitioner DR NC WARD & PARTNERS

As a Receptionist/Customer Service Practitioner you will spend time across different areas of the business, including front and back reception. You will meet and greet patients in a pleasant and professional manner. You will learn about the different functions undertaken by the administration team and develop your skills.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 Feb 2023

Apprenticeship summary

  • Annual wage

    £9,254.44

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday. Hours to be confirmed with the successful candidate dependent on travel arrangements. Hours will be between 8am and 6pm with 1-hour unpaid lunch and a day for study.

    Total hours per week: 37.0

  • Expected duration

    12 Months

  • Possible start date

    27 Feb 2023

  • Date posted

    30 Nov 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000111583

  • Positions

    1 available

What will the apprentice be doing?

As a busy GP Practice, you will be required to get involved in all aspects of customer service to support our patients and our office team.

Duties will include:

  • Provide excellent customer service via e-mail, telephone, and internal messaging systems
  • Day to day use of Microsoft Office- Outlook, Word, Excel, and other business specific IT systems
  • Reception duties including face to face meet and greet service to customers
  • Provide customers with advice, guidance, and support
  • Helping with customer issues
  • Data input/organising/reporting/scanning
  • Working closely with other departments to ensure everything is managed accurately

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard:

  • On the job training with the employer 
  • Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards

What is the expected career progression after this apprenticeship?

  • Potential for full-time employment for the right candidate
  • There are opportunities to progress from a Level 2 to a Level 3 qualification
  • Many employers retain apprentices in full/part time positions
  • The qualifications you gain can also help you to get into higher education or other employment
  • Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies
  • Once the Apprenticeship has been achieved you will have the skills, abilities, and experience to update and enhance your CV, to make it attractive to potential employers

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience, Positive attitude, Driven and determined, Punctual, Enthusiastic, Articulate

Qualifications

GCSE or equivalent English (Grade 9-4 (A*-C)) Essential
GCSE or equivalent Maths (Grade 9-4 (A*-C)) Essential

Things to consider

Interview - We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date. Reality Check - You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work daily whilst waiting for your first wages to be paid. Travel Information - Short walk to Dumpton Station. On a bus route. Free parking on street.

About the employer

The Grange Practice is a primary care NHS provider based in Ramsgate. We deliver patient care to a population size of over 12,000. The Grange Practice also delivers an ultrasound service from the surgery.

Employer

DR NC WARD & PARTNERS

Address

THE GRANGE PRACTICE

THE MONTEFIORE MEDICAL CENTR

DUMPTON PARK DRIVE

CT11 8AD

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Training

Training provider

KENT COUNTY COUNCIL

Contact

Kent Training and Apprenticeships Business Support Team

KT&A@kent.gov.uk

0800 731 4297

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system – Therefore, to apply for this position, please click on the link below and follow the online instructions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 Feb 2023