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Apprentice Business Administrator RMS PROPERTY MANAGEMENT LIMITED

An excellent opportunity to undertake an apprenticeship in business administration as part of a receptionist role. You will meet and greet visitors and clients and make them feel welcome and handle mail (ingoing and outgoing).

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Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, 9am to 5pm.

    Total hours per week: 35

  • Expected duration

    18 Months

  • Possible start date

    04 Apr 2023

  • Date posted

    08 Dec 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

Duties / responsibilities to include:

  • Meet and greet visitors and clients and make them feel welcome
  • Handling mail (ingoing and outgoing)
  • Daily use of the switchboard and answering the telephone
  • Dealing with customers in a polite and professional manner
  • Carry out office viewings and event room booking
  • Creating invoices
  • Dealing with customer queries and complaints in a timely and empathetic manner

What training will the apprentice take and what qualification will the apprentice get at the end?

Working towards completing the Level 3 Business Administrator apprenticeship standard, our delivery plan will include:

Workplace visit: assessment - your assessor will visit you in the workplace to conduct observations of you carrying out your normal day to day tasks. This tasks will have been agreed with you previously and will relate to the required assessment criteria of your qualification. This can take up to 3 hours, dependent on the evidence being produced during the observation.

Workplace visit: review - this is a vital part of your apprenticeship and gives everyone involved an opportunity to take an in depth look at your current progress. It is also a chance for you to discuss any issues or concerns, as well as an opportunity to plan future work tasks to meet with the requirements of your qualification. It is imperative all parties are involved in this process to ensure you have the best support for success. Your review will typically take 1 hour to complete.

Remote assessment - this will consist of either a remote assessment of your portfolio where you can expect feedback on your work and planning for progression, or a recorded discussion to gather more evidence for your portfolio - as it is remote, this type of assessment is carried out via telephone. Remote assessments are an efficient way of gathering evidence while minimising the impact of time away from your day-to-day work. They will be planned with your assessor and will take approximately 45 minutes.

Classroom sessions - these sessions will be delivered by your Assessor in the classroom and will cover specialist knowledge or theory as required within your qualification. These sessions are not to be missed as they form the basis of the knowledge required to successfully complete your apprenticeship. These sessions will take place from 9.00am to 4.00pm.

Functional Skills - if you are required to attain functional skills as part of your framework your Assessor may deliver some elements during workplace visits. Exam preparation and testing will be carried out during classroom sessions at your centre. These classroom sessions will be planned with your assessor and will take 4 hours with exam time factored in.

Internal quality assurance - during your apprenticeship your portfolio will be checked by our dedicated Internal Quality Assurers (IQAs). They will be looking at the evidence gathered and ensuring that your Assessor is making fair and accurate assessments of your work. This internal quality assurance is carried out across all qualifications to ensure consistent, honest and fair assessments for all our apprentices.

What is the expected career progression after this apprenticeship?

Ideally the candidate will remain as a full-time employee.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Presentation skills, Administrative skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent GCSE or equivalent English (Grade (Grade 4/C)) Desired

About the employer

We are a privately owned commercial property company who offer office space, serviced offices, virtual offices and meeting rooms. As a new company our aim is to provide great offices with the best services we can, we’ve learnt a few things about what’s important to our customers and have taken the expectations many businesses have of a landlord and turned them on their head. Unlike many office space providers we have the ability to offer far more freedom when you sign with us. We are not shackled by our landlords so can create the perfect solution for you - we don’t believe in one-size-fits-all. Here at Queens Court we have 4 floors of serviced offices, with meeting rooms available upon request. Here at RMS we believe that excellent customer service is paramount and our staff are here to make your business run as smoothly as possible and help with all your queries. With public transport links seconds away we are only a short train ride from Stratford and Liverpool stand are also alongside Romford town centre for restaurants, bars and shopping facilities.




Queens Court

9 -17 Eastern Road



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Training provider



Baffour Awuah

0345 565 2656

Apprenticeship standard

Business administrator

Level 3 (A level)

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