Business Administrator Apprentice Rawnsley Surgery

Rawnsley Surgery are seeking a Business Administrator Apprentice, for their friendly, busy GP surgery in Cannock. We are looking for a well motivated, flexible person to join our busy reception team, who will strive to ensure that our patients receive the best possible customer service.

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Closing date: 17 Jun 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday; Monday 8am – 1:30pm Tuesday 8am – 2:00pm Wednesday 8am – 6:30pm Thursday 8am – 1:30pm Friday 10am – 4:30pm

    Total hours per week: 33

  • Expected duration

    18 Months

  • Possible start date

    26 Jun 2023

  • Date posted

    17 Apr 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The successful candidate for the post must be an effective team player and be able to demonstrate the ability to deal with sometimes difficult situations, and cope well under pressure. Prior customer service experience would be advantageous.

This role is not just about booking appointments for patients, but involves a whole range of administrative tasks that requires someone with initiative to work on their own and work accurately under pressure.

You will be working with our clinical system and other software packages, so excellent computer skills are essential to this role.

Key requirements also include:

·         Be a positive role model in terms of dress, punctuality and attendance.

·         Have the ability to organise and prioritise your own workload whilst working alone or as part of a team.

·         Follow procedures including the ability to handle confidential information.

·         Provide telephone assistance with all incoming calls.

·         Screen calls and book appointments.

·         Request repeated prescriptions and support GP.

·         Assist and support with the day-to-day tasks.

·         Inputting and/or updating details accordingly onto in-house systems.

·         Confidently communicate with business partners and/work by either telephone or via email.

Liaising with GP Partners and Practice Nurses to ensure the best patient care
·         Upkeep our database.

·         Provide holiday and sickness cover in the department as and when required.

·         Complete administration duties.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Business Administrator level 3 apprenticeship standard
  • 20% off-the-job training
  • Bi-weekly blended learning sessions
  • Functional skills if required

What is the expected career progression after this apprenticeship?

There is the possibility of a full-time post upon completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative, Patience, Computer literate, Good telephone manner


GCSE or equivalent English (Grade C/4) Desired
GCSE or equivalent Maths (Grade C/4) Desired

Things to consider

- Office based role within a healthcare setting. - The role requires interacting with a lot of unwell, anxious patients which can be difficult to handle.

About the employer

Rawnsley Surgery are a friendly, busy GP surgery in Cannock offering a variety of services and clinics to the local population.


Rawnsley Surgery





WS12 1JF

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Training provider



Cally Sutherland

01922 657000

Apprenticeship standard

Business administrator

Level 3 (A level)

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