Financial Services Administrator Apprenticeship ROYAL & SUN ALLIANCE INSURANCE PLC

We’re looking for those of you who are excited by a challenge and ready to make an impact in our business. As part of our Bright Futures Apprenticeship Experience you will join the Financial Services Administrator programme to drive you to fulfil your potential as one of our Client Services Assistant in our Client Services Team based in Chelmsford.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday: 9-5pm

    Total hours per week: 35

  • Expected duration

    12 Months

  • Possible start date

    04 Sep 2023

  • Date posted

    01 Dec 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    4 available

What will the apprentice be doing?

As careers go, starting out in insurance is amazingly satisfying and by joining our programme you will have the chance to experience it for yourself.

On a daily basis, you can expect to be:

  • Processing customer renewals and administering insurance policies and premiums
  • Preparing written responses to routine enquiries
  • Maintaining workflow systems
  • Processing new business
  • Keeping updated customer records through accurate data entry
  • Actively contributing to departmental key performance indicators and service levels, following regulatory controls outlined
  • Ensuring all company procedures are followed

What training will the apprentice take and what qualification will the apprentice get at the end?

We’ll support you to achieve the level 3 Financial Services Administrator qualification which includes the Certificate in Insurance (Cert CII) from the Chartered Insurance Institute (CII) as well as giving you access to excellent benefits as part of your career development, including:

  • Dedicated Talent Coach & RSA mentor
  • A comprehensive development plan that includes technical and behavioural skills
  • Facilitated Learning & Development workshops plus guest speaker sessions
  • Quarterly networking and community events
  • Sessions on well-being and emotional fitness
  • Annual volunteering opportunities as part of the programme’s giving back pledge

Your programme is delivered through blended learning with virtual and in-person workshops.  You will be given 6 hours per week to study towards your programme and qualifications.

What is the expected career progression after this apprenticeship?

You will be a permanant employee from day one at RSA, so career options are in abundance.  All RSA opportunities are in scope.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative


GCSE or equivalent English (Grade C-A* or 4-9) Essential
GCSE or equivalent Maths (Grade C-A* or 4-9) Essential
A Level or equivalent Any (Grade Grade 96 UCAS points) Essential

About the employer

A welcoming, diverse, and inclusive culture is important for RSA in our best-in-class ambition. We celebrate difference, our commitment to diversity is sincere, continually growing and led right from the top. If you require flexibility in when, where or how you work, we’d love to hear from you. We want to ensure that you are supported throughout the application process too If you require adjustments, please flag this on your application form.





Park View House

Victoria Road South


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Training provider


Apprenticeship standard

Financial services administrator

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Mar 2023