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Apprentice Service Administrator MOTUS GROUP (UK) LIMITED

As Apprentice Service Administrator, you will be required to provide exceptional customer service using various forms of communication, for example in person, phone, or email. Also, provide administration support to the workshop, e.g. correctly invoicing vehicles upon completion, ensuring a swift turn around for payment of work carried out.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 09 Feb 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    13 Feb 2023

  • Date posted

    02 Dec 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000110471

  • Positions

    1 available

What will the apprentice be doing?

  • Providing exceptional customer service using various forms of communication for example in person, phone, or email
  • Providing administration support to the workshop for example correctly invoicing vehicles upon completion ensuring a swift turn around for payment of work carried out
  • Liaise with the workshop to monitor vehicle progress and drive a process ensuring vehicles are updated on the system and with the customer to maintain Brilliant customer relationships, both internally and externally
  • Dealing with customer queries
  • Exceeding customer expectation by ensuring you are part of a Brilliant Team which provides a quality service to all customers getting their vehicles back on the road to keep our country running
  • To understand key performance targets and support your colleagues and team to achieve them
  • To attend recognised courses of instruction and achieve the correct pass mark for each course
  • To respect the property of the Company and any property for which the Company is responsible, or which is in their care

What training will the apprentice take and what qualification will the apprentice get at the end?

Business Administrator Level 3.

This apprenticeship programme is delivered with a blended learning approach and includes a mixture of onsite tutor visits and online tutor led sessions. All delivery is completed in the workplace and you will not need to attend any off-site training.

What is the expected career progression after this apprenticeship?

At Motus Commercials we strive to provide notable training and development in order to encourage and support vibrant people into the automotive trade. Our local and national award winning apprenticeship programmes offer industry leading training supported by experts through our training providers and partner colleges, a practical learning experience in one of our dealerships, ongoing mentoring and personal support and ongoing encouragement from the whole business to help our people reach their potential within their apprenticeship journey and beyond.

Training continues for all our employees, with personal aspirations supported with life-long learning opportunities through our Motus People Partnership - It’s no wonder we are one of the UK Top 100 Apprentice Employers, Winner of the 2020 National Apprenticeship Awards ‘East Midlands Large Employer of the Year’ and current holders of the Princess Royal Training Award for our exceptional commitment to training.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Team working, Creative, Initiative

Qualifications

GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

About the employer

Who Are We? We have a network of 32 dealer locations across the United Kingdom including 4 body-shops and accident repair centres. We are the largest DAF Trucks dealer group in the UK and Europe, with 30 DAF franchise locations, 14 of which have ATF sites with the ability to carry out DVSA MOT’s on commercial vehicles, together with locations for our partnership with Renault Trucks, ISUZU Trucks and TRP Parts. Our LCV portfolio is ever expanding, with 19 dealer locations at present, offering sales and/or service opportunities for Volkswagen Commercial Vehicles, Ford Transit Commercial Vehicles, Fiat Professional, ISUZU Pick-up and Best Van Deals Used Commercial Vehicles. We are committed to supporting HGV and LCV operators to the highest standards, maximising vehicle uptime. We offer a wide range of sales, service and parts solutions to suit the varying needs of both individual vehicle users and fleet operators. Our intention is to provide vehicle and aftersales packages on an efficient, value for money basis. Many of our locations offer extended hours providing flexibility and optimising vehicle availability. We are committed to continuous technical training for colleagues including a substantial apprenticeship programme, which currently has over 100 apprentices in training. We also offer pathways with manufacturer specific recognised training/qualifications for both HGV and LCV colleagues, offering further development during their career with us. OUR HISTORY Motus Commercials is a Division of Motus Group (UK) Limited, is a subsidiary of Motus Holdings Limited, a diversified (non-manufacturing) South African company centred on the automotive sector and founded initially as a single car dealership in 1948. Today, it is a business listed on the Johannesburg Stock Exchange, turning over close to £4.5 billion and employing some 16,000 people across its operations in South Africa, the UK and Australia. Motus Group (UK) Limited manages the automotive interests of Motus Holdings Limited in the United Kingdom. These include 115 vehicle franchise outlets at 78 locations. Motus Group (UK) Limited operates the UK’s largest independent commercial vehicle dealer group and, with its passenger vehicle interests included, ranks inside the Top 15 of all UK automotive dealer groups. Motus Group (UK) Limited consists of 4 operating divisions, which include Motus Commercials, Pentagon Motor Group, Motus Mercedes and Motus Vehicle Solutions. The Company has annual revenues of over £1 billion and employs almost 3000 people across all its UK operations. Motus Commercials is protected by trademarks; we do not consent to agencies/recruiters using the name and/or logo without explicitly instructed by us. Any agency/recruiter found to be using the Motus Commercials name and logo may find themselves subject to court proceedings for injunctive relief to prevent them from continuing the use of the name and/or logo, without receiving notice.

Employer

MOTUS GROUP (UK) LIMITED

Address

Motus Commercials

Severn Road

Avonmouth

BS11 0YL

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Training

Training provider

LEARNING SKILLS PARTNERSHIP LTD

Contact

Holly

Holly.Parkinson@lsprecruit.com

07432840539

Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

To apply for this vacancy please click 'Apply now' and you will be redirected to the GetMyFirstJob website where you will be required to submit an application. If this is your first visit to GetMyFirstJob you will be required to register on the website, please complete all fields upon registration and ensure you attach a copy of your CV.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 09 Feb 2023