Customer Service Apprenticeship Level 3 THE CAKE DECORATING CO (RETAIL) LIMITED
We are looking for a Customer Service enthusiast to join our small team of Customer Service Angels. You will be the first point of contact for our customers, by telephone, email or chat. Dealing with queries, resolving problems and giving product advice where needed.
Closing date: 23 Feb 2023
Apprenticeship summary
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Annual wage
£14,300.00
£6.50 per hour rising to £7 after 3 months depending on progression
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Working week
Hours - 40 hours per week paid, Mon-Fri, 9am – 5.30pm with 30 min unpaid lunch.
Total hours per week: 40
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Expected duration
15 Months
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Possible start date
24 Feb 2023
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Date posted
24 Nov 2022
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000110460
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Positions
1 available
What will the apprentice be doing?
- Focus on all aspects of customer satisfaction
- Dealing with queries, resolving problems and giving product advice where needed
- Be the first point of contact for our customers, by telephone, email or chat
- Your daily role will focus on all aspects of customer satisfaction, fostering positive relationships with our customers
What training will the apprentice take and what qualification will the apprentice get at the end?
- You will achieve a L3 Customer Service Qualification
- You will train at Colwick Industrial Estate, Nottingham, England, NG4 2JX
- Hours - 40 hours per week paid, Mon-Fri , 9am – 5.30pm with 30 min unpaid lunch
What is the expected career progression after this apprenticeship?
To join the team of Customer Serrvice Angels on a permanent basis.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade A-C or 4-9) Desired
Things to consider
About the employer
Employer
THE CAKE DECORATING CO (RETAIL) LIMITED
https://www.thecakedecoratingcompany.co.uk/
Address
UNIT 8
PRIVATE ROAD 8
COLWICK INDUSTRIAL ESTATE
NG4 2JX
Training
Training provider
THE SKILLS NETWORK LIMITED
Contact
Stephen Preyzner
Stephen.preyzner@theskillsnetwork.com
07706 361107
Apprenticeship standard
Customer service specialist
Level 3 (A level)
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