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Customer Service Apprenticeship Level 3 THE CAKE DECORATING CO (RETAIL) LIMITED

We are looking for a Customer Service enthusiast to join our small team of Customer Service Angels. You will be the first point of contact for our customers, by telephone, email or chat. Dealing with queries, resolving problems and giving product advice where needed.

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Closing date: 23 Feb 2023

Apprenticeship summary

  • Annual wage


    £6.50 per hour rising to £7 after 3 months depending on progression

  • Working week

    Hours - 40 hours per week paid, Mon-Fri, 9am – 5.30pm with 30 min unpaid lunch.

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    24 Feb 2023

  • Date posted

    24 Nov 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Focus on all aspects of customer satisfaction
  • Dealing with queries, resolving problems and giving product advice where needed
  • Be the first point of contact for our customers, by telephone, email or chat
  • Your daily role will focus on all aspects of customer satisfaction, fostering positive relationships with our customers

What training will the apprentice take and what qualification will the apprentice get at the end?

  • You will achieve a L3 Customer Service Qualification
  • You will train at Colwick Industrial Estate, Nottingham, England, NG4 2JX
  • Hours - 40 hours per week paid, Mon-Fri , 9am – 5.30pm with 30 min unpaid lunch

What is the expected career progression after this apprenticeship?

To join the team of Customer Serrvice Angels on a permanent basis. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Initiative, Time management, Like eating, discussing cake


GCSE or equivalent English (Grade A-C or 4-9) Desired
GCSE or equivalent Maths (Grade A-C or 4-9) Desired

Things to consider

You must like eating, discussing (and virtually baking) all types of cake.

About the employer

The Cake Decorating Company was formed in 2009 and since then we have grown into one of the leading suppliers of cake decorating products in the UK and internationally. Our reputation is one of high quality products, a huge variety of items in stock and the latest in innovative products – all in one place. We stake our reputation on stocking what our customers need, when they need it and always staying ahead of the market – keeping our ear to the ground for new and helpful items which our customers are asking for. From our Nottingham base in the UK, we supply cake decorating materials and products to our Worldwide base of customers. Our professionalism and attention to detail is highly regarded and we have built an enviable reputation for offering the best customer service to our clients both in the UK and internationally. As an award winning company, the Cake Decorating Company offers one of the largest range of products available in this market. We have many thousands of items available for worldwide shipment. As a company with a unique position in this market, we have the special ability to be a one stop shop for cake decorators – both home bakers and those in the professional capacity. We are immensely proud of our customer and client base which includes some of the world's top cake designers – many of whom provide our inspiration and some of their innovative products.








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Training provider



Stephen Preyzner

07706 361107

Apprenticeship standard

Customer service specialist

Level 3 (A level)

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