IT support technician apprentice SWEETHAVEN COMPUTERS LIMITED
The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn’t afraid to ask questions. You will be managing all incidents and IT support requests from receipt to resolution & closure.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 28 Mar 2023
Apprenticeship summary
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Annual wage
£10,400.00
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Working week
Monday to Friday Shifts to be confirmed
Total hours per week: 40
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Expected duration
17 Months
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Possible start date
07 Apr 2023
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Date posted
23 Nov 2022
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000108903
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Positions
1 available
What will the apprentice be doing?
Your main roles and responsibilities will include:
• Managing all incidents and IT support requests from receipt to resolution & closure
• Helping resolve IT/technical incidents for a range of devices (PCs, laptops, tablets, printers/scanners and interactive boards, etc.)
• Keeping accurate records of all site information using IT service management tools
• Providing excellence customer service to end users, such as staff & students
• Ensuring service level agreements are met
• Promptly completing any admin paperwork/documentation.
What training will the apprentice take and what qualification will the apprentice get at the end?
Standard of Apprenticship: Information and Communication Technology Level 3
CORE MODULES The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available.
Computer Fundamentals & Security Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.
Introduction to Networking & Cloud Services An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols.
Communication in Support Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.
What is the expected career progression after this apprenticeship?
On successful completion of the apprenticeship there may be the opportunity to work up as the company continues to expand. They have a number of previous apprentices who have progressed to 2nd line support/team leaders/account managers, so there is plenty of opportunity to experience other aspects of the industry.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4) Desired
About the employer
Employer
SWEETHAVEN COMPUTERS LIMITED
Address
Trehaven Parade
RH2 7LL
Training
Training provider
THE IT SKILLS MANAGEMENT COMPANY LIMITED
Apprenticeship standard
Information communications technician
Level 3 (A level)
Employer's Application Instructions
Please click on the link below to apply
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 28 Mar 2023