IT support technician apprentice SWEETHAVEN COMPUTERS LIMITED

The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn’t afraid to ask questions. You will be managing all incidents and IT support requests from receipt to resolution & closure.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Mar 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday Shifts to be confirmed

    Total hours per week: 40

  • Expected duration

    17 Months

  • Possible start date

    07 Apr 2023

  • Date posted

    23 Nov 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Your main roles and responsibilities will include:

• Managing all incidents and IT support requests from receipt to resolution & closure

• Helping resolve IT/technical incidents for a range of devices (PCs, laptops, tablets, printers/scanners and interactive boards, etc.)

• Keeping accurate records of all site information using IT service management tools

• Providing excellence customer service to end users, such as staff & students

• Ensuring service level agreements are met

• Promptly completing any admin paperwork/documentation.


What training will the apprentice take and what qualification will the apprentice get at the end?

Standard of Apprenticship: Information and Communication Technology Level 3

CORE MODULES The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician.

The final module is a pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols.

Communication in Support Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

What is the expected career progression after this apprenticeship?

On successful completion of the apprenticeship there may be the opportunity to work up as the company continues to expand. They have a number of previous apprentices who have progressed to 2nd line support/team leaders/account managers, so there is plenty of opportunity to experience other aspects of the industry.

Requirements and prospects

Desired skills and personal qualities

Attention to detail, Communication skills, Customer care skills, Initiative, IT skills


GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

About the employer

Based in Reigate and operating since 1977, our client has a long-standing reputation as a store that delivers ICT innovation and support with a personal touch. They work with people in a business to business, retail and education capacity and it is their mission to ensure that they offer the best possible range of ICT products and services alongside in-depth consultation and advice, that ensures specific ICT requirements are achieved. They employ a team of talented and passionate technology experts with a wealth of pan-industry knowledge to enable them to tailor solutions and services that think outside the box, and ultimately go that one step further in meeting precise needs. Whether help is needed with supporting a home IT network, finding the right product, setting up a smart home, or fixing a laptop or mobile device, the team will have the expertise to give the best support. In this post, you will be based on-site at one of their client’s premises which is a school, joining a close-knit team to become the third member of the IT support department there.




Trehaven Parade


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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Mar 2023