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Public Services Operational Delivery Officer – Housing Investment Service Apprentice Kingston upon Hull City Council

Following the Grenfell tragedy, the legislation for managing housing is undergoing the biggest transformation and the need for establishing golden thread data, providing customers with performance data etc. We are looking for an apprentice to join the team, you must be willing to learn and be able to work as part of a team.

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Closing date: 02 Dec 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday 8.30am - 4.30pm

    Total hours per week: 37.0

  • Expected duration

    15 Months

  • Possible start date

    12 Dec 2022

  • Date posted

    21 Nov 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Tasks to include:

Customer Services:

  • Respond to customer information requests relating to their social housing
  • Support the compliance team respond to new and developing legislation around building safety changes which impact on compliance
  • Develop compliance performance reports for reporting back to building occupiers

Working together:

  • Work with the compliance team to develop new database
  • Support HIS staff with the transition and understanding and uses of new systems and solutions
  • Spend time with relevant project officers to understand compliance core subjects

Gathering and managing information:

  • Input existing building safety records into new IT solutions
  • Work with the compliance team to establish compliant data processes

Problem Solving:

  • Analyse compliance records to identify non-compliance
  • Suggest potential solutions to satisfy legislative requirements
  • Support with the establishing of compliance reports which satisfy public, management and freedom of information requests

Tools and Equipment:

  • Manage the migration of records from existing sources

Communication Skills:

  • Effectively communicate with key stakeholders to share information in accordance with data protection, satisfying the audience expectations and pitched at the correct level

What training will the apprentice take and what qualification will the apprentice get at the end?

Public Service Operational Delivery Officer Level 3 Apprenticeship Standard:

  • Level 2 Award in Operational Delivery (Principles)
  • Level 3 Certificate in Operation Delivery (Advanced)
  • End Point Assessment (EPA)
  • Functional Skills in maths, English if required
  • Regular training and development sessions to meet the needs of the employer and the apprentice

What is the expected career progression after this apprenticeship?

The successful candidate will be given the opportunity of full time employment upon completion of the advanced apprenticeship if available.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Logical, Initiative


GCSE or equivalent English and Maths (Grade A-C / 7-4) Desired

Things to consider

Applicant must attend HTAE initial assessment and interview process to be considered for shortlisting by the company, invites to these sessions will be sent via the email you have used to apply.

About the employer

Hull City Council has approx. 24,000 domestic properties on its social housing portfolio. The Housing Investment Service within Neighbourhoods and Housing is responsible for the bricks and sticks repair, maintenance, and upgrade.


Kingston upon Hull City Council


Warehouse No 9

Guildhall Road



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Training provider



Courtney Parker

01482 614 157

Apprenticeship standard

Public service operational delivery officer

Level 3 (A level)

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