Apprentice Customer Service Parts Advisor RENROD LIMITED

Are you looking to start your career? We are looking for an ambitious, hard-working person to join our friendly Parts team at Platinum Motor Group, to complete a Parts Advisor Customer Service Apprenticeship with us.

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Closing date: 28 May 2023

Apprenticeship summary

  • Annual wage

    £10,004.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Friday between 8.00am to 5.00pm

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    29 May 2023

  • Date posted

    21 Nov 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000108802

  • Positions

    2 available

What will the apprentice be doing?

  • Locate, issue and document the sale of parts to customers and workshops, inspecting for quality prior to supply
  • Ensure all telephone enquiries are answered courteously and efficiently (once confident)
  • Maintain and continually improve the quality of service provided to the customer
  • Receive, inspect and check documentation of all incoming parts
  • Safely store all incoming parts in the appropriate location
  • Ensure the parts office and warehouse is always kept clean and tidy

What training will the apprentice take and what qualification will the apprentice get at the end?

S&B Automotive Academy is a specialist automotive apprenticeship training provider located in Bedminster. S&B works in partnership with The Platinum Motor Group to deliver the Customer Service training programme.

Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone. We will also offer support, advice and guidance by monitoring progress.

Customer service practitioner level 2 plus Functional Skills (if required).

What is the expected career progression after this apprenticeship?

You will gain experience in a busy working environment; the successful candidate can expect a high-quality training package with excellent career prospects. This is an excellent opportunity to work as part of a highly skilled team that is committed to quality.  

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Presentation skills, Team working

Qualifications

GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). Closing, interview and possible start date for this vacancy are subject to change. Interviews could commence at any time. You should apply immediately to avoid disappointment.

About the employer

We are a family run Motor Group with a passion for all things Automotive. The group was founded by former Managing Director, Rodney Cuff in 1975 and has grown in the past 47 years to be one of the leading players in the Southwest. We pride ourselves in not only our vast range of products but the team that we have here at the Group, from our Sales and Service teams to our Managers and Administration Staff who work behind the scenes.

Employer

RENROD LIMITED

Address

Lower Bristol Rd, Bath

BA2 3DN

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Training

Training provider

S & B AUTOMOTIVE ACADEMY LIMITED

Contact

David Watts

DWatts@sandbaa.com

07852344136

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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