IT Support Apprentice THE FOUNDATION OF LIGHT

The Foundation of Light are the registered charity of Sunderland Football Club. Based at their award-winning facility the Beacon of Light. Outreach sites in Sunderland, South Tyneside, and County Durham. Foundation of Light are looking to recruit enthusiastic driven IT Support Apprentice to support the wider Foundation team

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Closing date: 30 Jun 2023

Apprenticeship summary

  • Annual wage

    £9,609.60

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 08.30–16.30 (one hour lunch)

    Total hours per week: 35

  • Expected duration

    18 Months

  • Possible start date

    03 Jul 2023

  • Date posted

    21 Nov 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000108549

  • Positions

    1 available

What will the apprentice be doing?

1. Maintain ICT Helpdesk issues log and computer systems

  • Resolving ICT or related queries.
  • Problem solving.
  • Providing technical assistance.
  • Maintaining ICT equipment.
  • Maintain & support Foundation ICT Helpdesk Issue Log.
  • Housekeeping to be always maintained.

2. Installing and configuring hardware

  • Responsible for the deployment of all ICT equipment.
  • Upgrading or replacement of equipment.
  • Resolving faults

3. End user support to staff and participants

  • Organise and/or deliver Foundation events.
  • Support IT and Data Lead with ICT requirements at Foundation outreach sites.
  • Support the objectives and aims of the Foundation of Light, and associated companies as relevant, as provided in the Business Plans.
  • Support the Events Manager with ICT provision at events and managers with presentations as required.
  • Requisitioning/auditing all ICT supplies.
  • Procurement using Foundation Purchase Order Systems.
  • Liaising with IT and Data Lead and outside agencies. 

You will be required to undertake other duties from time to time as required.

Any potential permanent changes to your role will be discussed, and agreement reached prior to being undertaken. You will be notified of any permanent change in writing.  In addition to your normal duties, you may be required to undertake additional or other duties as necessary to meet the needs of the Foundation of Light.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Full Information, Communication Technician Standard
  • All training will take place at the employer premises

What is the expected career progression after this apprenticeship?

The possibility of full-time employment on the successful completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade 9-4 or A*-C) Essential
GCSE or equivalent Maths (Grade 9-4 or A*-C) Essential

About the employer

The Foundation of Light are the registered charity of Sunderland Football Club. Based at their award-winning facility the Beacon of Light. Outreach sites in Sunderland, South Tyneside, and County Durham. The Foundation of Light have grown to become one of the most pioneering sports charities in its field, winning multiple awards for our groundbreaking sports, health, community and education programmes, delivered by our passionate, dedicated and highly skilled team. We are financially independent from the Sunderland Football Club, raising over £4 million each year through donations, grants, contracts, and trading activities. The Foundation collaborates with partners, such as local authorities, higher education and housing associations, taking a lead role in delivering projects to benefit our communities and tackle some of society’s biggest challenges

Employer

THE FOUNDATION OF LIGHT

Address

BEACON OF LIGHT

VAUX BREWERY WAY

SUNDERLAND

SR5 1SN

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Training

Training provider

CITY OF SUNDERLAND COLLEGE

Apprenticeship standard

Information communications technician

Level 3 (A level)

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