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IT Technician Apprentice AGILE ICT LIMITED

Intequal, in partnership with the Microsoft Apprenticeship Programme, is currently recruiting an energetic individual to join a fantastic company as an IT Technician Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Feb 2023

Apprenticeship summary

  • Annual wage

    £9,379.50

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    18 Feb 2023

  • Date posted

    17 Nov 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000108187

  • Positions

    1 available

What will the apprentice be doing?

Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Technician Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT. We are looking to recruit an IT Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn. As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include: • Becoming a valued part of the IT Support team. • Learning how to provide technical support. • Assisting in customer projects and support activities as skills allow. • Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship. • Helping the existing staff, and the other sub-contractors we partner with, to deliver IT support services to our clients. • Learning how to handle telephone support calls as well as incoming helpdesk emails. • Managing the helpdesk system, ensuring all calls are handled within appropriate timescales. • Working on resolving the first line support where capable, and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary. • Updating company systems. • Helping in all aspects of IT support within the school, helping manage the school’s internal IT network, helping maintain and repair the school’s IT assets, installing new software and helping move IT assets around school as and when required. Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector. About the Company Founded in 2008, our client takes a unique approach to ICT in schools. To achieve what a school needs from their ICT services, optimising each of the components in the chain is critical to delivering an infrastructure that is fast and reliable. Our client achieves this by offering best value and sustainability, therefore lowering costs; delivering efficient and friendly support and customer service; giving the best value advice off the back of expert recommendations and guidance in order to develop their customers’ IT; providing solutions tailored to their customers’ needs and delivering optimal performance.

What training will the apprentice take and what qualification will the apprentice get at the end?

CORE MODULES The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician. The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available. Computer Fundamentals & Security Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting. Introduction to Networking & Cloud Services An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols. Communication in Support Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

What is the expected career progression after this apprenticeship?

There will be the opportunity to progress to a senior role.


Requirements and prospects

Desired skills and personal qualities

Attention to detail, Communication skills, Initiative, IT skills, Logical

Qualifications

GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

Things to consider

Please note that your commute may be taken into consideration in line with our safeguarding . practices.

About the employer

Managed Service Provider specialising in the Education sector

Employer

AGILE ICT LIMITED

Address

Kinsgbury Green Academy

White Horse Way

SN11 8YH

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Training

Training provider

THE IT SKILLS MANAGEMENT COMPANY LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)


Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Feb 2023