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Apprentice Installations Administrator HOWDEN JOINERY LIMITED

Howdens have an exciting opportunity to join their growing Solid Surface Installations team as an Apprentice Installations Administrator. At Howdens we invest in our people and provide thorough on the job training and excellent career progression opportunities. We have been awarded a place in the top 25 Best Big Companies to Work for in recognition of excellence in the workplace.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 11 Feb 2023

Apprenticeship summary

  • Annual wage

    £15,000.00

  • Working week

    Monday - Friday, 8.00am - 5.00pm

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    18 Feb 2023

  • Date posted

    18 Nov 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000107926

  • Positions

    2 available

What will the apprentice be doing?

We are proud of our substantial growth and remain committed to success through the expansion of our local depot network and solid surface installation operation. Despite its scale, Howdens remains a local business with traditional values and we are seeking talented people to help us continue to grow our business.

The Role:

As an Apprentice Installations Administrator, you will learn to:

  • Manage and coordinate the schedule of Solid Surface worktop installations
  • Liaise with Depots and Fitters to allocate time and resource for fits to ensure a professional service is delivered to the account holder and their customer
  • Check that installs are on track for dates booked by calling builder/client a week in advance of when the job is due to start
  • Conduct customer satisfaction calls to obtain feedback and escalate any issues
  • Maintain accurate records of quotes, installation plans, client/builder contacts, and completed installs, so that progress can be measured and relationships developed
  • Liaise with Depot Manager's to ensure all solid surface plans are vetted/checked to ensure both compatibility and quantity of product supplied is correct to avoid escalation of customer complaints
  • Maintain a system of effective reporting to monitor progress and performance on compliance, cost control, key performance indicators and any customer complaints or concerns
  • Deal with enquires in a courteous and professional manner to build long lasting relationships internally and externally
  • Carry out any general administrative duties to support the installation manager
  • Provide potential and existing customers with the highest level of customer service

The Apprenticeship:

  • Support from external training provider
  • Access to in house Academy learning system
  • 18 Month programme including minimum 12 month learning period plus end point assessment
  • GCSE Maths and English desired but not essential, as these will be covered during the apprenticeship
  • In return for your hard work and commitment you will be rewarded with some great benefits, which include:
  • £15,000 annual salary
  • 24 days holiday
  • Team incentives and outings
  • Staff discount on Howdens products

Why work for us?

  • Howdens Joinery, a trade only business with over 740 depots, has built a reputation that builders can trust through offering best local price and providing product from local stock. Our unbeatable service and product has led to us becoming a market leader, which is why we were awarded the Royal Warrant of Appointment to Her Majesty the Queen 2015 for our quality and excellence

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Business Administrator Level 3 Apprenticeship Standard
  • Functional Skills in maths and English

What is the expected career progression after this apprenticeship?

  • Ongoing training and development

Requirements and prospects

Desired skills and personal qualities

Team Working, Organisation Skills

Qualifications

Other None required (Grade None required) Desired

Things to consider

The vacancy dates are to be used as a guide only. Should the right candidate be found, this vacancy will close early.

About the employer

Are you looking for a new challenge where you can earn while you learn? Do you want to be part of an incredible team working towards a common goal, providing excellent service to our customers? At Howdens we invest in our people and provide thorough on the job training and excellent career progression opportunities. We have been awarded a place in the top 25 Best Big Companies to Work for recognition of excellence in the workplace.

Employer

HOWDEN JOINERY LIMITED

Address

18 Victoria Way

RH15 9NF

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Training

Training provider

LIFETIME TRAINING GROUP LIMITED

Apprenticeship standard

Business administrator

Level 3 (A level)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 11 Feb 2023