Workplace Pension Apprenticeship (35515) Willis Towers Watson

The role of a Workplace Pensions Administrator is to work within an administration team, servicing both member and client queries in relation to occupational pension schemes.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage


  • Working week

    9.00am - 5.00pm Monday - Friday

    Total hours per week: 35.0

  • Expected duration

    18 Months

  • Possible start date

    04 Sep 2023

  • Date posted

    21 Nov 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    5 available

What will the apprentice be doing?

Please apply for this vacancy at the following link:

Performance Objectives:


  • Communicate effectively with client / members via the telephone, remembering each caller will have a different level of understanding. Record each call as they occur
  • Consistently provide a quality customer experience to clients / members
  • Continuously seek to identify areas where the service to clients / members could be improved and communicate to the Senior Administrator / Team Leader
  • Deal with simple queries and requests by the use of standard letters and reference to procedures
  • Recognise and escalate potential problem and potential complaint cases
  • Ensure complaints procedure is adhered to and that all complaints are immediately notified to Senior Administrator
  • Seek clarification where errors are made
  • Monitor your own workflow to ensure service levels are achieved
  • Accurately perform manual calculations
  • Know and live the firm’s values


  • Assist the wider team in more complex / project work when required
  • Support colleagues for holiday cover and workload peaks
  • Accountable for your own development, identifying and raising any learning needs with Senior Administrator
  • Update and maintain skills matrix


  • Help to provide an efficient, professional service to meet all client / members' needs and to promote the WTW brand
  • Develop knowledge of clients’ pension schemes
  • Build a relationship with the clients
  • Be a point of reference for standard automated cases


  • Ensure timely completion of timesheets
  • Ensure chargeable hours targets are met

Training & Qualifications:

This Apprenticeship is an 18-24 months programme where you will be provided on the job training and a highly competitive study support package for the Award in Pensions Essentials (RFQ) this qualification is designed to support and acknowledge the training and development of new pension administrators or those who need an introduction to pensions. You will be fully supported by WTW and our official government approved Training Provider throughout the duration of the programme.

How you will be supported:

Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next:

New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:

  • More about this vacancy and any others you are suitable for
  • Any training you need to complete
  • What the next steps will be

What training will the apprentice take and what qualification will the apprentice get at the end?

Full apprenticeship training provided, working towards an Advanced Level Apprenticeship gaining a Level 3 qualification in workplace pensions (administrator or consultant).

What is the expected career progression after this apprenticeship?

Possible progression within the company and progression onto the next level apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Number skills, Team working, Experience in DB/DC pensions, Able to work under pressure, Excellent interpersonal skills


GCSE or equivalent English (Grade A*-C/9-4) Essential
GCSE or equivalent Maths (Grade A*-C/9-4) Essential

About the employer

Willis Towers Watson: we’re in the business of people, risk and capital. With a culture of innovation and client relationships with 86% of the Fortune Global 500, we are a place where potential and possibility meet. We design and deliver solutions that manage risk, optimise benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance. Our people work together to influence every aspect of our clients’ businesses and push our industry forward. You can too.


Willis Towers Watson


Westgate 120-130

Station Road



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Training provider


Apprenticeship standard

Workplace pensions (administrator or consultant)

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Mar 2023