IT Support Apprentice THE COMPUTER DOCTORS LTD

We have an amazing opportunity to join an IT support business where you will undertake a variety of duties whilst undertaking an advanced IT Solutions Apprenticeship with JBC Skills Training! Apply now!

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Closing date: 19 Jun 2023

Apprenticeship summary

  • Annual wage

    £11,700.00

  • Working week

    Monday to Friday 9am to 5pm

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    26 Jun 2023

  • Date posted

    17 Nov 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000107323

  • Positions

    1 available

What will the apprentice be doing?

We are looking for an apprentice technician to provide customers with assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

The technician must have good technical knowledge and be able to listen effectively to understand the problem and communicate possible solutions. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance
  • Perform troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Follow company procedures, continue to develop and improve these 
  • Record events and problems and their resolution, follow-up and update customer status and information
  • Design, build and supply the solution, to fix the problem or overcome the difficulties the customer is experiencing
  • Produce the invoice and charge the customer for the services and products they have received

What training will the apprentice take and what qualification will the apprentice get at the end?

On the apprentice’s successful completion of the end point assessment, the apprentice will receive the following:

  • Level 3 IT Solutions Technician Apprenticeship Certification

This apprenticeship is recognised for entry on to the Register of IT Technicians and those completing their apprenticeships are eligible to apply for registration.

On completion of this Level 3 IT Solutions Technician Apprenticeship progression routes available to learners include:

  • Level 4 Software Developer
  • Level 4 Network Engineer
  • Level 4 DevOps Engineer
  • Level 6 Digital and technology solutions specialist (Integrated degree)

The classroom training for the IT Solutions Technician comprises of 4 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.

When the classroom training takes place will be agreed at the Induction meeting between Employer, Apprentice and JBC Skills Trainer/Mentor. We advise a bi-monthly approach to each module.

Full days will be required on the training weeks, and the apprentice must be in a quiet, suitable environment for learning to take place.

This can either be in the workplace or at home. The class sizes are small (Max 10 learners) so that discussions and assessment can take place between apprentices, peers, and trainers.

The 4 IT Solutions Technician Modules are:

  • Methodologies and Principles (5 Days).
  • IT Core (5 Days).
  • Software or Hardware (5 Days) – Depending on the pathway taken and agreed at the start.
  • Security and Legislation (5 Days).

What is the expected career progression after this apprenticeship?

May lead to a permanent position at the end of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Problem solving skills, Number skills, Logical, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade Grade C/4 or above) Essential
GCSE or equivalent Maths (Grade Grade C/4 or above) Essential

Things to consider

Good understanding of computer systems, mobile devices and other tech products.

About the employer

FAST TECHNICAL SUPPORT – THAT WORKS Access our specialist support team on the phone and have us remotely connect to your computer to resolve your problem quickly and efficiently. A FRIENDLY HELPING HAND - YOUR OWN AFFORDABLE IT EXPERT With experts on the end of the phone – we can point you in the right direction, help with equipment purchases, help you do a strategic plan or take over the complicated part of the project. RELIABLE ONSITE REPAIRS Sometimes being in front of the computer is the only way to resolve a problem, seeing and experiencing the problem just as you the user experiences it. Our expert engineers arrive when we say we will and wherever possible we will fix the issue there and then.

Employer

THE COMPUTER DOCTORS LTD

Address

1 SYWELL

NORTHAMPTON

NN6 0BQ

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Training

Training provider

JBC SKILLS TRAINING LIMITED

Contact

Andrea Thomas

Andrea.thomas@jbcmail.com

Apprenticeship standard

IT solutions technician

Level 3 (A level)

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