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IT Helpdesk Technician Apprentice NTRUST SYSTEMS LTD

We need entry-level individuals with an interest and aptitude in technology, and helping clients overcome everyday IT problems. You will be a key part of the relationship between us and our clients. You should be dependable and will be responsible to our clients.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 08 Dec 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, 8.30am - 5.30pm.

    Total hours per week: 40.0

  • Expected duration

    16 Months

  • Possible start date

    22 Dec 2022

  • Date posted

    14 Nov 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?


  • Working with end-users to support them by phone, remote support, and even on-site when necessary.
  • Using and managing Microsoft 365 and related applications.
    Working with Windows and Mac PCs, Android and Apple phones, & Windows and Linux servers.
  • Answer phones.
  • Answer incoming queries from customers.

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. 

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. 

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to: 

  • Learn on-premise and cloud-enabled technologies and services 
  • Learn technical content that aligns to and is relevant to employers and the market 
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification 
  • Get an introduction to Windows, Linux and PowerShell

What is the expected career progression after this apprenticeship?

Opportunity to proceed onto a Level 4 Apprenticeship, where you can gain further qualifications and an increased salary.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Aptitude with technology


GCSE or equivalent any subject -- x3 (Grade 4+ (A*-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential

About the employer

The Company - nTrust Systems: We are proud of the team that we've built at nTrust. Our staff have all the opportunities they desire to grow their knowledge and enhance their skills. It's their dedication and endeavours to provide an excellent experience for our customers that allows us to boast a 97% client retention rate.  nTrust was founded in 2002 to provide the very best IT support and IT services. The distinction that stands nTrust apart is the decades of experience the Directors, Russ and Eric had, running IT departments for large companies, prior to starting this business. Our clients greatly value and benefit from this knowledge. Our collaborative and proactive approach has resulted in the business growing significantly year on year. Today, we work with over 150 businesses and are proud to count our very first customer amongst them.  nTrust is expanding - join the team today!  We are a fast-growing MSP in south-east England looking to double in size over the next couple of years. We want to recruit first level support operators for our busy helpdesk and grow them into more senior roles.  We have a low staff turnover and a high client retention rate. We need responsible, conscientious, people with a passion for helping others with technology. As we expect every person in our company strives to support and improve our clients’ encounters with IT.




26 Holmethorpe Avenue




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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 08 Dec 2022