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IT Service Desk Apprentice OASIS COMMUNITY LEARNING

The team’s function is to provide staff, pupil and external customers support for all aspects of an IT infrastructure, including Networking, Server, Desktop & Laptop Hardware (Tier 1 Products) and Software.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 16 Dec 2022

Apprenticeship summary

  • Annual wage

    £10,000.00

  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 35

  • Expected duration

    16 Months

  • Possible start date

    02 Jan 2023

  • Date posted

    11 Nov 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000106707

  • Positions

    1 available

What will the apprentice be doing?

  • To respond and resolve requests for IT support in line with the IT departments SLA agreement
  • Perform daily checking tasks that are specified for the different shift patterns
  • First point of contact for customers, via telephone, walks ins etc.
  • First point of response to phone alert for service incident breaches
  • To provide first line service desk support to external customers, assisting them with hardware and software problems via the phone, email or by fax
  • Technical support and ad hoc project tasks
  • Installing software, configuring PC's and laptops, and basic troubleshooting
  • Patching in users to the network and telephone system
  • Producing new technical documentation and making changes to existing documentation
  • Creating and updating assets into the asset management database
  • Basic printer maintenance
  • Troubleshooting hardware such as printers, scanners, laptops and PC’s
  • To complete additional ad hoc tasks as and when required

What training will the apprentice take and what qualification will the apprentice get at the end?

  • The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation
  • This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

What is the expected career progression after this apprenticeship?

  • 92% of QA Apprentices secure permanent employment after finishing their apprenticeship
  • Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Problem solving skills, Team working

Qualifications

GCSE or equivalent 3 of any subject (Grade 4+ (A* - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential

Things to consider

Important Information:  QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

Oasis Community Learning was established in 2004. We believe in transforming learning, lives and communities through the development of our Academies within Oasis Hubs.  We are inclusive of all and are dedicated to creating an outstanding learning environment for all of our young people.

Employer

OASIS COMMUNITY LEARNING

Address

Oasis Community Learning

Interchurch House

35-41 Lower Marsh

SE1 7RL

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Training

Training provider

QA LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 16 Dec 2022