An exciting opportunity to work alongside the IT department at Joyce Frankland Academy. You will provide support to all users of the computer network. You will also contribute to the day-to-day maintenance of the client-side ICT infrastructure.
Closing date: 30 Nov 2022
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
Total hours per week: 37.0
Possible start date
07 Dec 2022
10 Nov 2022
Level 3 (A level)
What will the apprentice be doing?
- To provide first line support to users, diagnosing and resolving problems when possible, escalating where necessary
- To monitor the Trust’s helpdesk system and prioritise tickets, ensuring high quality advice is provided to end users in a timely manner
- To assist in the maintenance of the client-side infrastructure, including laptops, desktops, interactive whiteboards and projectors
- To assist in the setup of PA systems and other ad hoc audio/visual equipment, as needed
- To provide in-class support to students and teachers, as appropriate
- To contribute to hardware and software installations and upgrades
- To contribute content to the media databases, as required
- To assist in the maintenance of the Trust’s ICT Asset Register and contribute to its general upkeep
- To ensure that the requisite health and safety regulations and Trust policies are complied with
- To remain mindful of systems security at all times and raise any concerns through line management
- To participate as a full member of the wider Anglian Learning IT Team, mutually supporting colleagues in other schools within the Trust, which may involve occasional travel and would be subject to the reimbursement of travel expenses
- To undertake any other duties consistent with the post as directed by the director of IT
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 3 IT Solutions Technician apprenticeship standard.
Apprentices without level 2 English and maths will need to achieve these prior to the end point assessment. For those with an education, health and care plan or a legacy statement the apprenticeships English and maths minimum requirement is Entry Level 3.
What is the expected career progression after this apprenticeship?
Possible full-time employment upon completion of the apprenticeship.
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent Maths (Grade C/4) Essential
About the employer
LET ME PLAY LIMITED
IT solutions technician
Level 3 (A level)
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