We are looking for someone who would like a career in IT. In this apprentice role you will join our engineering team in providing first line support to our clients. You’ll begin to learn how to identify, diagnose and resolve basic network faults and communication system issues. It’s a fantastic opportunity to begin your career in IT!

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Closing date: 10 Apr 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday between 9.00am - 5.30pm

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    17 Apr 2023

  • Date posted

    10 Nov 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Provide first line support to clients via telephone and email for the range of services and products that Abtec provides
  • General IT support
  • Helping clients resolve issues with popular applications such as MS Office
  • First line networking infrastructure issues
  • To provide diagnosis and resolution of issues raised
  • Report and manage issues through our wholesale suppliers
  • Keeping clients up to date at all times
  • Answering client's questions

What training will the apprentice take and what qualification will the apprentice get at the end?

  • The Level 3 IT Solutions Technician programme is designed to provide the knowledge and skills to develop, implement and maintain complete IT solutions, including their hardware infrastructure
  • IT Solutions Technicians apply a professional methodology or framework to gather and analyse the requirements in order to design, develop, test and implement the most appropriate IT solutions
  • This programme offers two pathways that provide the underpinning knowledge and skills in either a Hardware Solutions role or a Software Solutions role


  • BCS Level 3 IT Solutions Technician - Methodologies and Principles
  • BCS Level 3 IT Solutions Technician - Core Technical IT Knowledge
  • BCS Level 3 IT Solutions Technician - Security and Legislation
  • Route specific: BCS Level 3 IT Solutions Technician - Software

What is the expected career progression after this apprenticeship?

  • Possible progression to level 4 Infrastructure Technician apprenticeship and ongoing career development and progression opportunities upon completion of the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Number skills, Analytical skills, Logical, Team working, Non judgemental


GCSE or equivalent English (Grade Grade A*-C or 9 - 4) Essential
GCSE or equivalent Maths (Grade Grade A*-C or 9 - 4) Essential

Things to consider

JBC Skills Training Ltd reserve the right to remove this advert any time before the closing date. We may close this vacancy before the advertised closing date, interested candidates should apply as soon as possible.

About the employer

Formed in 1991 we are a leading IT and networking business. Working closely with our clients’ IT teams we provide turnkey services that enable organisations to achieve their business goals. From working with you to create an IT strategy to project deployment, together we make IT work.




Barents House

Compass Point

Market Harborough

LE16 9HW

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Training provider



Andrea Thomas

Apprenticeship standard

IT solutions technician

Level 3 (A level)

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