IT Support Technician Apprentice CB IT CONSULTANCY (ALFRETON) LTD
This is a wonderful opportunity to join an expanding business, this is perfect for a dedicated, ambitious and technical individual who enjoys working within IT and is looking to expand their knowledge into the world of business IT support. Training will be provided alongside the apprenticeship in all areas of IT.
Closing date: 01 Mar 2023
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
Total hours per week: 37.5
Possible start date
02 Mar 2023
10 Nov 2022
Level 3 (A level)
What will the apprentice be doing?
- Answering the phone and dealing with customer queries
- Logging support tickets onto their management system
- Fixing PCs, Printers, Network devices and servers
- Installation of Hardware and Software
- Website design and maintenance
- Network cable installation
What training will the apprentice take and what qualification will the apprentice get at the end?
IT Solutions Technicians develop, implement and maintain complete IT solutions, including their hardware infrastructure (such as servers and networks) and software (such as operating systems, middleware and applications). They work as part of a multi-disciplinary team. Many such teams will be modern “DevOps” style teams, which carry out the full set of stages across the whole solution lifecycle: requirements gathering, solution development, testing, implementation and ongoing support. In more traditional organisations the team is likely to be focused more at one or other end of this broad set of activities. Such teams may well be in transition to a modern “DevOps” style team.
An IT Solutions Technician applies a professional methodology or framework to gather and analyse requirements; to design, develop, test, and implement IT solutions and to provide ongoing support both directly to end users and for the underlying IT services. The specific tasks undertaken vary depending on what needs to be achieved by the team at any particular time. Some tasks may be very technical, others may be more analytical, business or user focused.
IT Solutions Technicians undertake duties across the complete IT solution, working on the team’s core activities so all apprentices take a common core and then choose one of two options.
IT Hardware Solutions Technicians undertake activities in the area of the infrastructure aspects of solutions such as servers and networks (fixed or mobile);
IT Software Solutions Technicians undertake activities in the area of applications and supporting components such as databases.
What is the expected career progression after this apprenticeship?
This apprenticeship is recognised for entry onto the BCS, The Chartered Institute for IT, Register of IT Technicians confirming level 3 professional competence. Those completing the apprenticeship can apply for registration.
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent Maths (Grade C/4) Essential
About the employer
CB IT CONSULTANCY (ALFRETON) LTD
GUARD BUSINESS SOLUTIONS LIMITED
IT solutions technician
Level 3 (A level)
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