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IT Technical Support Apprenticeship B D R VOICE & DATA SOLUTIONS LTD

Do you have a passion for technology combined with great customer service skills? Would you like to begin your career in the IT industry? We are looking to recruit an IT Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn. The primary role is to help customers resolve any IT problems or incidents reported via email and telephone.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Feb 2023

Apprenticeship summary

  • Annual wage

    £12,500.00

  • Working week

    Monday to Friday 9am - 5.30pm

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    27 Feb 2023

  • Date posted

    10 Nov 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000106036

  • Positions

    3 available

What will the apprentice be doing?

Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT. About the Company Our client, based in Stratford-upon-Avon were founded in 1991 and are an IT services and solutions provider to organisations across the UK and Europe. Job Role We are looking to recruit an IT Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn. The primary role is to help customers resolve any problems or incidents reported via email and telephone, and includes: • Becoming a valued part of the Technical Support team • Managing calls and liaising with customers and suppliers • Recording all their requests in the internal tracking system • Handling incidents reported by users and when needed addressing them or escalating within the department • Following up incident solving and updating documentation • Informing users through alerts and communication • Remote installation of computer and network hardware and software • Assist with day to day running of the department • Setting up of broadband equipment and broadband fault diagnosis • Setup of computer hardware to customers’ requirements • Daily / weekly checks Throughout the duration of the apprenticeship, you will receive training through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.

What training will the apprentice take and what qualification will the apprentice get at the end?

Information communications technician Level 3 standard:

CORE MODULES The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician. The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available. Computer Fundamentals & Security Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting. Introduction to Networking & Cloud Services An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols. Communication in Support Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

What is the expected career progression after this apprenticeship?

There is the potential for a full-time role upon successful completion of the apprenticeship programme.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills

Qualifications

GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

About the employer

Our client, based in Stratford-upon-Avon were founded in 1991 and are an IT services and solutions provider to organisations across the UK and Europe.

Employer

B D R VOICE & DATA SOLUTIONS LTD

Address

Caspian House

Timothy's Bridge Road

CV37 9NR

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Training

Training provider

THE IT SKILLS MANAGEMENT COMPANY LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Feb 2023