Apprentice Food and Beverage Assistant J D WETHERSPOON PLC

Wetherspoon is looking for fun, enthusiastic, passionate people to join its hard-working teams. No previous experience is necessary and - as it recruits for personality and is a UK Top Employer with an award-winning training programme. At a glance, your role is to deliver excellent customer service to make hungry and thirsty customers happy!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 07 Apr 2023

Apprenticeship summary

  • Annual wage

    £14,976.00

  • Working week

    Exact shifts to be confirmed.

    Total hours per week: 30

  • Expected duration

    15 Months

  • Possible start date

    14 Apr 2023

  • Date posted

    18 Nov 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000106014

  • Positions

    1 available

What will the apprentice be doing?

Wetherspoon opens its doors early in the morning and sometimes doesn't close them until late at night, so offering great flexibility of working hours.

Pay and benefits include:

  • Complimentary meal and a drink on shift
  • Employee discount
  • £1 extra per hour for hours worked during midnight-5.59am
  • Bonus scheme
  • Permanent, guaranteed-hour contract
  • Flexible shift patterns
  • Paid holiday
  • Free Wetherspoon shares (after a qualifying period)
  • Loyalty reward scheme

The role:

At a glance, your role is to deliver excellent customer service to make hungry and thirsty customers happy!

  • Ensuring that all food and drinks are served to the correct specification
  • Always welcoming to customers - interact, say 'hello'; just as important, say 'thank you' and 'goodbye'
  • Building, maintaining, and enhancing customer relations to enrich customers' experiences during visits
  • Encouraging customers' loyalty by consistent, good performance
  • Being aware of, and knowledgeable about, all promotions, events and new pub products
  • Receiving and delivering* customer orders (either face to face or via the app), achieving service standards at all times
  • Taking pride in maintaining the highest standards of cleanliness in all areas
  • Responding to any customer feedback in a positive and helpful manner, seeking support if required
  • *Sale of alcohol not applicable, if you are under 18

Alongside your day-to-day work, you will be working towards your level 2 hospitality team member apprenticeship. This is a blended learning experience, delivered in your pub individually by an experienced Lifetime coach. There will be a mix of face-to-face and remote (telephone/video-call) visits, whichever mix suits you best. Your apprenticeship will be tailored to your individual development needs and will deliver life-long knowledge, skills, behaviours and confidence.

To find out more about careers with J D Wetherspoons please visit https://www.jdwetherspooncareers.com/

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Hospitality Team Member - Food and Beverage Service Level 2
  • Apprenticeship Functional skills in maths and English (if required)

What is the expected career progression after this apprenticeship?

Apprenticeships provide exciting development opportunities to all of Wetherspoon's bar, kitchen, and hotel teams. Apprenticeships give you the opportunity to learn while you earn - from associates right through to management. Over 70% of Wetherspoon's recent apprenticeship achievers received a promotion during, or shortly after completing, their programme.

Requirements and prospects

Desired skills and personal qualities

Team Working, Organisation Skills

Qualifications

Other None required (Grade None required) Desired

About the employer

Wetherspoon is a leading pub operator in the UK and Ireland. Founder and chairman Tim Martin opened the very first Wetherspoon in Muswell Hill, north London, in 1979. Today, Tim and the company run over 850 pubs and hotels, spread right across the UK and, more recently, in Ireland. During this 40-year history, Wetherspoon has repeatedly led the way with ground-breaking initiatives, picked up hundreds of awards, covering all aspects of pub life.

Employer

J D WETHERSPOON PLC

Address

115-117 High Street

WD3 1AN

You must have JavaScript enabled to view a map of the location

Training

Training provider

LIFETIME TRAINING GROUP LIMITED

Apprenticeship standard

Hospitality team member

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 07 Apr 2023