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IT Support Technician Apprentice VOKTIS LTD

In this varied, hands-on role you will be supporting the business strategically and operationally through effective forward planning and reactive troubleshooting.  As a key member of the team, you will be dedicated to ensuring the long-term success of the business in collaboration with the management.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 16 Dec 2022

Apprenticeship summary

  • Annual wage

    £12,000.00

  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    03 Jan 2023

  • Date posted

    10 Nov 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000105967

  • Positions

    1 available

What will the apprentice be doing?

  • Providing first line IT Support to Techienology Ltd and all its customers
  • Providing monitoring for Network & Servers
  • Taking phone calls on the Service Desk, handling Service portal tickets and emails
  • Providing remote and on-site IT Support where required
  • Monitoring the Service Desk for new issues
  • Responding to system failures in a timely manner
  • Creating and maintaining procedures for new and existing processes (SOPs)
  • Troubleshooting customer technical faults and driving fault resolution
  • Providing Project Support
  • Performing miscellaneous job-related duties as assigned by the IT Manager and the Senior Management Team 

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premises and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

What is the expected career progression after this apprenticeship?

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.  

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Problem solving skills, Team working

Qualifications

GCSE or equivalent 3 of any subject (Grade 4+ (A* - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential

Things to consider

Important Information:  QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.  To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

Techienology began in 2013. From humble beginnings, supporting a few small schools, it has grown exponentially as more organisations wanted a better, more dynamic way to manage their IT. Techienology have a talented team of experts who are always striving to provide the best service and are always looking for new technologies to improve that service and their customers experience.

Employer

VOKTIS LTD

Address

Suite 101

Earl Business Centre

Dowry Street

OL8 2PF

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Training

Training provider

QA LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 16 Dec 2022