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Patient Services Administrator Apprentice HEALTHHARMONIE LIMITED

Patient safety and satisfaction is at the core of everything we do, therefore our ideal candidate should embrace our core values by being compassionate, motivated, attentive, and displaying a high degree of integrity and sense of excellence.

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Closing date: 09 Dec 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Full time - 37.5 hours per week - Monday to Friday.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    10 Dec 2022

  • Date posted

    10 Nov 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    3 available

What will the apprentice be doing?

The patient services administration role is fundamental to the organisation as team members are responsible for the admission of patients into the HealthHarmonie services and the discharging or onward referring of patients at the end of their care pathway with us.

The role also includes:

  • Processing the patient notes following triage, resulting in patients either being accepted into the HealthHarmonie service or onward referring them into different care providers
  • Utilising the National E Referral Service
  • Update patient administration systems
  • Answering GP / Hospital / Laboratory queries via telephone and email
  • Review all patient outcome reports following their healthharmonie appointment and action the outcome
  • Chasing laboratories for outstanding patient histology results
  • Managing departmental actions in line with departments KPI’s
  • Updating patient care trackers using microsoft excel
  • Confirming patient appointments via telephone

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful applicant will complete a level 3 Business Administrator apprenticeship alongside functional skills maths and English if required.

Day to day training will be provided by the employer.

What is the expected career progression after this apprenticeship?

Possible progression in the business and onto further apprenticeships.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade A*-C/9-4) Desired
GCSE or equivalent Maths (Grade A*-C/9-4) Desired

About the employer

HealthHarmonie Ltd is a fast-paced, growing organisation that operates from the vibrant city centre of Birmingham. Established in 2003, the company has grown with the ever-changing healthcare industry and developed its presence across the UK. We work in partnership with several NHS Clinical Commissioning Groups nationwide to provide patients with access to community services closer to their homes.




Harborne Court Suite B 67-69 Harborne Road



B15 3BU

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Training provider




Apprenticeship standard

Business administrator

Level 3 (A level)

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