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Apprentice IT Technician (Cluster 4) ARK SCHOOLS

This role will have the opportunity to work with the school and the wider Ark IT team to provide excellent customer centric, proactive and reactive support to ensure the continuous availability of the IT equipment within the SLA’s and KPI’s as defined.

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Closing date: 16 Dec 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, shifts to be confirmed (1 hour lunch)

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    01 Jan 2023

  • Date posted

    10 Nov 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Daily roles and responsibilities

  • Assess incoming incidents and prioritise work according to timescales and processes
  • Keep accurate and timely records within the incident monitoring system, making sure that the end user receives feedback at all times on the progress of faults and changes
  • Carry out technical investigation support calls and escalate to the local technical team where issues require escalation
    Maintain spare IT stock, warranties and software licences in accordance with the asset register
  • Instigate hardware swap outs within the timescales set out by the available SLA to maintain service availability on failed devices
  • Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Information Communication Technician Apprenticeship Standard:

  • Firebrand is the leader in Accelerated Learning, and has grown to become a global business – with training centers around the world. Since its inception in 2001 the company has grown at an incredible rate; more than 30,000 students have now gained IT and project management certification through our unique Accelerated Learning methodology
  • We are a Microsoft Gold training partner and all our apprenticeship courses have been developed in conjunction with Microsoft, and the courses are regularly monitored by the Government, Microsoft and City & Guilds

What is the expected career progression after this apprenticeship?

  • Apprentice Technician
  • Junior Technician
  • On Site Technician
  • Senior Technician/Team Leader
  • Infrastructure Manager/Service Delivery

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills


GCSE or equivalent 5 x GCSE's Including English and Maths (Grade C / 4 and above) Essential

Things to consider

Base site will be IG1 1FY Other Schools in the cluster are; School 1 – Secondary - IG1 1FY School 2 – Secondary - EN3 5 PA School 3 – Secondary - SE20 7YB School 4 – Secondary - SE18 4LH Ark is committed to safeguarding and promoting the welfare of children and young people; all successful candidates will be subject to an enhanced Disclosure and Barring Service check. Ark Schools is committed to attracting, developing and retaining a diverse workforce, with a broad range of backgrounds, experiences and perspectives.

About the employer

Ark is an education charity that exists to make sure that all children, regardless of their background, have access to a great education and real choices in life.




1 Cricklefield Place



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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

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