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Apprentice office administrator Fir Park Medical Centre

An exciting opportunity has arisen at Fir Park Medical Centre for an apprentice to join their administration team. This is a large modern surgery where you will gain vast amounts of experience within administration support, customer service and how a GP surgery operates.

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Closing date: 20 Dec 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Normally Monday to Friday 9am – 5pm The surgery is open from 8am to 6.30pm so there may be times when your working hours may need to be flexible to accommodate the opening hours.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    16 Jan 2023

  • Date posted

    09 Nov 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Responsible for answering and dealing with queries both face to face and via the telephone or take messages where appropriate and pass to a relevant staff member
  • Shred confidential correspondence in accordance with practice protocol
  • Using appropriate read codes, scanning correspondence to ensure accurate recoding of Quality and Outcome Framework (QCF) specific information and patient specific information in accordance with practice protocol
  • Deal with administrative queries and requests from patients and act as liaison with the clinicians as necessary
  • Ensure that registrations and deductions are processed in line with NHSE requirements and that appropriate record keeping systems are up to date and fit for purpose
  • Registering patients and arranging online access
  • Data input of new and temporary registrations and relevant patient information e.g. smoking status, weight, BP, ethnicity, medication from hospital letters. Add due diary - annual review for patients with long term conditions
  • Use clinical system to identify patients requiring annual checks and send invitations
  • To manage internal and external post and emails daily
  • Action referrals to primary and secondary care in accordance with practice protocol
  • Producing insurance reports for review by a clinician
  • Copying of patient notes (subject access requests) in accordance with practice protocol
  • Creating registration packs
  • Assisting the medical secretaries with administration duties
  • Monitoring/ actioning the Practice email account and  website submissions for patient queries
  • To assist with the ordering and maintenance of stock supplies
  • To provide front of house reception cover when required
  • To assist in the administration process associated with adult services (specific to role as appropriate)
  • Helping create and implement standard operating procedures
  • Maintain the Health and Safety of all staff, patients, and visitors.
  • Always ensure patient confidentiality
  • Comply and familiarise yourself with the practice’s policies and procedures
  • To be a flexible and supportive member of the team
  • Carry out any other duties as reasonable requested by the doctors or practice manager.

What training will the apprentice take and what qualification will the apprentice get at the end?

Business Administrator Level 3 Apprenticeship:

  • Functional Skills English Level 2 (if required)
  • Functional Skills maths Level 2 (if required)
  • Training will be provided at Riverside College, Widnes
  • This training will be weekly day release

What is the expected career progression after this apprenticeship?

  • A full-time position may be on offer on completion of apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Reliable and punctual, Willing to learn, A mature approach to duties


GCSE or equivalent 4 subjects including Maths and English (Grade Grades A-C ( 9-4)) Essential

Things to consider

All staff wear a uniform top (provided by employer) Please note: There is only 1 bus per hour to the surgery

About the employer

Fir Park medical centre is a new purpose built modern GP surgery offering GP appointments, online consultations, clinics, screening services and many more patient services.


Fir Park Medical Centre


Fir Park Medical Centre

Lanark Gardens



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Training provider



Thomas Smith

0151 257 2093

Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

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