Medical Receptionist Apprenticeship Pease Way Medical Centre

Great opportunity for the right candidate! Working within a busy medical practice, dealing with patients both face-to-face and over the telephone, and completing day-to-day administration duties, including managing diaries and the email inbox, greeting patients, and dealing with queries over the phone.

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Closing date: 22 Jun 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, between 8.00am and 6.00pm, shifts may vary with a 30-minute lunch break.

    Total hours per week: 37.5

  • Expected duration

    13 Months

  • Possible start date

    23 Jun 2023

  • Date posted

    18 Nov 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Your day-to-day duties will include the following:

  • Communicating over the telephone with clients and colleagues
  • Work on reception area, meet and greet visitors
  • Booking patients into appointments
  • Use excellent customer service continuously
  • Organise and report data
  • Managing in-house computer systems
  • Use a diary system
  • Sending and receiving e-mails
  • Postal duties
  • Filing and maintaining internal documents
  • Store and retrieve information
  • Scanning documents

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard:

  • Functional Skills if required
  • In-house training to be provided by the employer

What is the expected career progression after this apprenticeship?

To gain full-time employment and progress with this employer.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Adaptive to all age groups, High level of motivation, Good telephone manner, Ability to multitask, Basic literacy skills, Basic numeracy skills, Sound knowledge of Microsoft, Sound knowledge of Excel, Knowledge of social media, Ability to work as a team, Punctual, Efficient


GCSE or equivalent Maths and English (Grade 4/C) Desired

Things to consider

Can you get to and from and this location on time on a daily basis?

About the employer

Pease Way Medical Centre is an NHS GP Practice offering the highest standards of personal care. The practice area covers Newton Aycliffe and an area with boundaries of Rushyford, Middridge, Heighington, Redworth, Aycliffe Village and Brafferton villages.


Pease Way Medical Centre





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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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